Summary
Work History
Education
Skills
Affiliations
Languages
Other Qualifications
Timeline
Generic

Natalie Melissa

Homagama,Colombo

Summary

Results-driven professional with expertise in customer relationship management. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adaptable customer service executive with a strong track record in team collaboration and service delivery. Skilled in managing customer inquiries, resolving complaints, and building lasting relationships, contributing to improved client engagement and satisfaction. Proficient recruitment coordinator with experience in managing recruitment processes and developing strong client relationships. Known for attention to detail and effective communication, ensuring seamless coordination and positive candidate experiences.

Work History

Customer Service Executive

Qatar Airways
Qatar
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Responded to customer inquiries regarding flight schedules and services.
  • Assisted passengers with check-in procedures and boarding processes.
  • Handled customer complaints and resolved issues effectively.
  • Coordinated with team members to ensure seamless service delivery.
  • Utilized airline software to manage bookings and ticketing efficiently.
  • Maintained a positive demeanor in high-pressure situations with customers.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Business Development Executive

CL Synergy Travels (pvt) Ltd
Colombo, Srilanka
  • Developed new business opportunities through market research and analysis.
  • Built strong relationships with clients to understand their needs and preferences.
  • Coordinated sales presentations and product demonstrations for potential clients.
  • Attended industry events to network and promote company services effectively.
  • Collaborated with marketing teams to create targeted campaigns for lead generation.
  • Prepared reports on market trends and competitor activities for strategic planning.
  • Maintained a database of contacts from prospective clients for future follow-ups.

Customer Relations Executive

Laugfs Holdings
Colombo, Srilanka
  • Handled customer complaints and resolved issues effectively.
  • Managed customer inquiries through phone and email communication.
  • Resolved customer complaints and provided effective solutions promptly.
  • Maintained accurate customer records in the company database system.
  • Collaborated with team members to enhance service delivery processes.
  • Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
  • Built strong relationships with customers by responding promptly to their inquiries.

Customer Service Executive

John Keels Holdings
colombo, Sri Lanka
  • Conducted candidate screenings to identify potential fits for client roles.
  • Developed job descriptions tailored to client requirements and industry standards.
  • Collaborated with clients to understand their hiring needs and company culture.
  • Assisted customers with inquiries and provided product information promptly.
  • Resolved customer complaints through effective communication and active listening.

Recruitment Coordinator

Lyceum Campus
Nugegoda, Sri Lanka
  • Coordinated recruitment processes for various departments across the campus.
  • Assisted in scheduling interviews and managing candidate communications.
  • Maintained applicant tracking system for efficient candidate management.
  • Collaborated with hiring managers to understand staffing needs and requirements.
  • Conducted initial screening of resumes to identify qualified candidates.
  • Organized recruitment events and job fairs to attract potential candidates.
  • Developed and updated job descriptions in alignment with departmental needs.
  • Ensured compliance with university recruitment policies and procedures.
  • Set appointments and interviews for job candidates via phone and email.
  • Reviewed resumes and conducted initial phone interviews with applicants to assess qualifications.
  • Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
  • Attended industry events to network with potential candidates.

Education

GCE Ordinary Level Examination

Holy Family Convent
Bambalapitiya
01-2011

Skills

  • Customer relationship management
  • Effective communication
  • Team collaboration
  • Sales presentations
  • Active listening
  • Customer engagement
  • Call control
  • Client engagement
  • Problem resolution
  • Recruitment coordination
  • Relationship building
  • Product sales
  • Appointment coordination
  • Customer service orientation

Affiliations

  • Member of the school art club
  • Member of the school athletic team

Languages

English
Full Professional
Sinhala
Professional

Other Qualifications

  • I am computer literate
  • Excellent coordination and liaison capabilities
  • Good team leader and motivating colleagues.

Timeline

Customer Service Executive

Qatar Airways

Business Development Executive

CL Synergy Travels (pvt) Ltd

Customer Relations Executive

Laugfs Holdings

Customer Service Executive

John Keels Holdings

Recruitment Coordinator

Lyceum Campus

GCE Ordinary Level Examination

Holy Family Convent

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Natalie Melissa