NATALIE MENNILLO
Sydney,NSW
Summary
With six years of combined experience in customer service and front facing sales, I bring a robust skill set to the table. I excel in delivering exceptional service across diverse industries, where I have consistently ensured high levels of satisfaction and fostered repeat business.
I prioritise clear communication, leveraging my negotiation skills to establish trust and loyalty with clients and customers alike. I approach each interaction with enthusiasm and a proactive mindset, eager to embrace any role required of me to deliver outstanding results.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Allied Express
03.2024 - Current
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through up selling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Sales Manager
Civic Transport Services
07.2023 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales Executive
Civic Transport Services
03.2022 - 07.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Conducting warm and cold calls as appropriate to ensure a robust pipeline of potential sale leads.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions.
Customer Service Administrator
Novis Healthcare
03.2021 - 03.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
Customer Service Representative
I'm In The Right
08.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Compass Corp
01.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Burwood Girls High School
Burwood, NSW2015
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Coordinating
- Rapport Building
- Mentorship
- Time Management
- Sales Presentations
Referees
Wayde Dilon, Operations Manager - Novis Healthcare | 0450 655 541
Nadine Hussain, Operations Manager - Civic Transport | 0452 561 993
Amelia Warner, Sales Executive - Novis Healthcare | 0456 489 444
Timeline
Business Development Manager
Allied Express
03.2024 - Current
Sales Manager
Civic Transport Services
07.2023 - 03.2024
Sales Executive
Civic Transport Services
03.2022 - 07.2023
Customer Service Administrator
Novis Healthcare
03.2021 - 03.2022
Customer Service Representative
I'm In The Right
08.2019 - 03.2021
Customer Service Representative
Compass Corp
01.2018 - 08.2019
Burwood Girls High School
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