Hi, I’m
Natalie Merlino
Cambridge Gardens ,NSW
Summary
Section Leader experienced in establishing and enhancing production initiatives to achieve performance objectives. Well-versed in establishing work priorities to support personnel duties and tasks to promote quality service. Monitors cost-effectiveness and develops countermeasures and process improvement activities to train workers and enhance productivity. Over 12 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
28
years of professional experience
Work History
Primary Connect
Section Leader
01.2008 - Current
Job overview
- Enhanced team productivity by implementing efficient processes and procedures.
- Led cross-functional teams for successful project completion and timely delivery.
- Improved overall team performance with regular coaching, feedback, and mentoring sessions.
- Developed strong relationships with stakeholders to ensure effective communication and collaboration.
- Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
- Coordinated efforts across departments to optimize efficiency and achieve common organizational goals.
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Monitored progress of projects closely, ensuring milestones were met on time while maintaining quality standards.
- Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
Wholesale Suspension
Delivery Driver
01.2002 - 12.2007
Job overview
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Fresh & Clean
Delivery Service Driver
01.1996 - 01.2002
Job overview
- Improved customer satisfaction by providing timely and accurate deliveries, ensuring order accuracy and addressing any concerns promptly.
- Maintained safe driving habits while navigating various routes to deliver packages efficiently and on time.
- Managed delivery schedules for optimal efficiency, prioritizing urgent shipments and accommodating changes as needed.
- Enhanced route planning with GPS technology, reducing fuel consumption and maximizing the number of deliveries per shift.
- Developed strong relationships with clients through excellent communication skills and professional demeanor during deliveries.
- Assisted in warehouse operations, organizing inventory and loading vehicles for efficient daily deliveries.
- Provided support for other team members during peak delivery times or unexpected staff shortages, contributing to overall team success.
- Documented all completed deliveries accurately using company software, ensuring proper tracking and invoicing procedures were followed.
- Ensured delivery vehicle cleanliness both inside and out, maintaining a positive image for the company during customer interactions.
Education
Penrith High SchoolPenrith, NSW
Year 10
Skills
- Staff Development
- Task Prioritization
- Adaptability
- Delegation Skills
- Decision Making
- Organizational Skills
- Risk Assessment
- Quality Assurance
- Process Improvement
- Time Management
- Safety Protocols and Procedures
- Customer Rapport
- Delivery Schedules
- Strong Organizational Skills
- Deadline Oriented Mindset
- Route Planning Expertise
Timeline
Section Leader
Primary Connect
01.2008 - Current
Delivery Driver
Wholesale Suspension
01.2002 - 12.2007
Delivery Service Driver
Fresh & Clean
01.1996 - 01.2002
Penrith High School
Year 10
Similar Profiles
Dinh LeDinh Le
Order Selector at Primary ConnectOrder Selector at Primary Connect
Elizabeth SiuamisiElizabeth Siuamisi
Warehouse Operator at Primary ConnectWarehouse Operator at Primary Connect
FINAU MAFIFINAU MAFI
TEAM MEMBER at PRIMARY CONNECTTEAM MEMBER at PRIMARY CONNECT
Melissa GodwinMelissa Godwin
Warehouse Worker at Primary ConnectWarehouse Worker at Primary Connect
Lorraine ValesiniLorraine Valesini
Receptionist at Platinum Hair DesignsReceptionist at Platinum Hair Designs