Natalie Miller
Brisbane,QLD
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Funeral Operations Manager
McCartney Family Funerals
04.2022 - 02.2024
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Co-ordination of all funeral paperwork requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering positive work environments and providing opportunities for professional growth.
- Answering of phone inquiries, taking first calls and answering any general inquiries.
- Participation in on call roster - both answering phones and transferring of deceased into care.
- Flowers, funeral supplies and coffin ordering.
- Liaising with doctor's surgeries and nursing homes to obtain Form 9's.
- Processing online arrangements.
- Funeral Director for Brisbane Cremation - a sub division of McCartney's.
- BDM submissions.
- Staff recruitment, training and development.
Funeral Assistant/Branch Operations Supervisor
InvoCare
08.2017 - 04.2022
- Transported deceased to funeral home.
- Provided administrative support to funeral home staff.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Upheld professional appearance standards at all times through adherence to dress code requirements during public-facing events and interactions with clients.
- Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.
Store Manager
Sanity Entertainment
08.2016 - 08.2018
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager/Senior Project Manager
The Reject Shop
01.2000 - 06.2016
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Horsham College
Horsham, VICSkills
- Compassionate communication
- Valid Queensland driver's license
- Knowledge of Microsoft suites
- BDM submissions
- Transferring of deceased into care
- Proficient in chapel/church systems
- Transportation Coordination
- Religious knowledge
Timeline
Funeral Operations Manager
McCartney Family Funerals
04.2022 - 02.2024
Funeral Assistant/Branch Operations Supervisor
InvoCare
08.2017 - 04.2022
Store Manager
Sanity Entertainment
08.2016 - 08.2018
Store Manager/Senior Project Manager
The Reject Shop
01.2000 - 06.2016
High School Diploma -
Horsham College
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