NATALIE MUNRO

Remote position for a Graphic Digital Design Company

Implementated major update in there administration systems. Creating a role suitable for remote capabilities. The companies administration and book keeping was all paper based with old system prior to my employment.

• Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
• Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
• Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Maintained up-to-date databases of contacts, vendors, and resources essential to the success of various projects.

• Consulted with clientele to discuss special occasion floral designs for weddings, and other events.
• Possess in-depth knowledge of various types of flowers and their seasonal availability.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Developed positive relationships with clients and vendors to boost rapport and trust.
• Worked closely with clients to understand their needs and design flower arrangements that aligned with their vision.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Created and managed online social media presence to reach larger audience of clientele.
• Developed graphics and visual content for social media campaigns.
• Applied color theory and composition techniques to construct appealing floral designs.
• Developed creative design for print materials, brochures, banners, and signs.
• Completed final touches for projects such as images sizes and font selection.
• Created original artwork for range of print, web and video projects.
• Worked closely with a range of other creatives to plan and design photo shoots for magazine and online submissions.
• Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
• Created multiple websites using WIX and Squarespace platforms.

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Maintained CRM database with customer updates and report generation. Purchase Order management.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Trained new employees on administrative procedures, company policies and performance standards.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Managed payroll for organization of nine personnel.
• Reconciled accounts and reviewed expense data, net worth and assets.
• Created budgets and forecasts for management group to meet regular accounting deadlines.
• Gathered data on taxable income, deductibles and allowances for tax preparation.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Completed data entry tasks with accuracy and efficiency.
• Verified data files prior to entry to maintain high data accuracy.

• To a high end residential construction company
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
• Budget tracking and reports, data entry, statement reconciliation
• Payroll management (Workflow Max and iPayroll)
• Management of social events and social media platforms.
• Xero

• Customer service, visual merchandising, stock-take, KPI management and elevation
• Staff recruitment, hiring and training
• Preparing monthly reports of store financial records
• Microsoft Excel
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.

After leaving school I moved to Auckland to study Fashion Design at AUT. After completing a year of this bachelor degree I sought out life experience in the field and moved to London to work in an esteemed fashion supplier MacCulloch & Wallis in central London. Over this period I worked for this company learning from the creative teams from surrounding fashion designers and building relationships to best assist in the supply for their design visions. Before returning home to New Zealand I travelled through Europe for 6 months.