Natalie Neal
Mons,QLD
Summary
I have owned my owned salon for the last 12yrs, we have just recently relocated to the sunshine coast from victoria and are wanting some extra work as we are getting our salon up and going. I'm a very hard and organised worker and used to standing and being very active in my job and also working with the public within the customer service industry. Before starting my hairdressing I worked in being a waitress which i did really enjoy, I continued doing this until i was qualified hairdresser. I have a husband which is also my business partner in the hair salon and have a 8 year old son which is attending the local primary school.
Overview
24
24
years of professional experience
Work History
Hair Salon Owner
Self Employed
03.2010 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Waitress
Wok On Bay
02.2000 - 07.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
No Degree - Hairdressing
Chisholm Institute
Frankston, VIC03.2009
Skills
- Program Optimization
- Customer Preferences
- Social Media Platforms
- Cosmetology
Timeline
Hair Salon Owner
Self Employed
03.2010 - Current
Waitress
Wok On Bay
02.2000 - 07.2010
No Degree - Hairdressing
Chisholm Institute
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