Natalie NGO
Eastwood,NSW
Summary
Reliable employee seeking part-time position in sales assistant and entry level of admin. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve assigned goals.
Experienced bakery shop owner with over 3 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Business Owner
Boulevard De La Patisserie
Dural , NSW
2018.06 - 2022.04
- Consulted with customers to assess needs and propose optimal solutions (Products recommendation was offered, depending on health status, events, and preference of customers).
- Trained and motivated employees to perform daily bakery functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning.
- Capitalized on social media platforms to increase market awareness.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly, especially social distance rules during covid time.
- Used print strategies such as newspaper ads, flyers and social media promotions to bring in and capture new customers.
- Remained up-to-date on current trends of cakes, pastries, savouries and breads and attended industry trade shows and markets to view and order inventory.
Verification Loan Officer
Commonwealth Bank
Parramatta , NSW
2015.01 - 2017.09
- Obtained copies of applicants' paperwork to determine feasibility of granting loans.
- Contacted customers' employers to verify unmatched employment documents.
- Made outbound calls to customers when more documents needed.
- Went through provided bank statements and payslips carefully and reported fraud and suspicious applications to Risk Team.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Demonstrated respect, friendliness and willingness to help wherever needed (translated information for Vietnamese customers when needed)
- Carried out day-day-day duties accurately and efficiently (always completed assigned tasks within expected time frame).
- Proactively identified solutions for customers experiencing credit issues.
Sales Assistant
TVB- Hongkong Satelline Channels Company
Cabramatta , NSW
2014.01 - 2014.11
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
Data Processing Officer- Commercial Loan
Commonwealth Bank
Parramatta , NSW
2012.06 - 2013.12
- Reported timeliness of data entry progress when working on special projects and escalations (For ex: loans for businesses affected by flooding or fire).
- Identified data entry discrepancies and applied adjustments in Commsee system.
- Maintained and referenced training documentation for entry process.
- Performed regular quality control checks to verify accurate entry of data (especially loan amount, interest rate and maturity date).
- Clearly communicated entry status via email or phone with Risk or Frontline teams.
- Completed time-sensitive data entry requests (24hour turnout for Temporary Excess products).
- Verified data checking for compliance, error and repeat data.
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
Education
MBA - Accounting
Kaplan
Sydney, NSWBBA - Finance And Management
Curtin University
Sydney, NSW07.2010
Skills
- Leadership and People Development
- Change and Growth Management
- Operational Analysis
- Integrity and Transparency
- Negotiation and Persuasion
- Verbal and Written Communication
- Customer Service
- Attention to Detail
Languages
Vietnamese
Native or Bilingual
Timeline
Business Owner
Boulevard De La Patisserie
2018.06 - 2022.04
Verification Loan Officer
Commonwealth Bank
2015.01 - 2017.09
Sales Assistant
TVB- Hongkong Satelline Channels Company
2014.01 - 2014.11
Data Processing Officer- Commercial Loan
Commonwealth Bank
2012.06 - 2013.12
MBA - Accounting
Kaplan
BBA - Finance And Management
Curtin University
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