Natalie Nichol

• Previous administration experience in a health setting
• Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
• Knowledge of medical terminology
• Checked patient insurance, demographic, and health history to keep information current.
• Knowledge of private health fund billing and public health funding
• Helped patients complete necessary medical forms and documentation.
• Knowledge of Patient Administration Systems
• Strong communication skills, both written and verbal
• Ability to work independently in a multidisciplinary team
• Advanced computer skills, including Microsoft Office applications
• Excellent customer service skills

Making appointments, organising theatre bookings, answering phones, handling enquires, patient billing, audio typing, collection and distribution of mail and maintenance of correspondence, filing, preparation of consulting rooms, liaising with patients and colleagues, stock control, accounts payable, and accounts receivable etc. PA duties include organising personal diary, screening and sorting emails, organising interstate and overseas travel and accommodation, scheduling meetings, handling personal appointments etc

St Vincent’s Private Hospital Fitzroy

Position: Finance Department

Executed billing tasks and recorded information in company databases.

Cabrini Private Hospital Malvern

Position: Telephonist Operator

Connected callers with appropriate professional, department, or business.

Pine Lodge Private Hospital Dandenong

Position: Telephonist Operator/Receptionist

Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.

Dr John McBain & Dr Penelope Foster East Melbourne Secretary/Personal Assistant

Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.

Mercy Hospital for Women East Melbourne

Position: Data Entry

• Completed data entry tasks with accuracy and efficiency.

This practice was fully computerised and paperless eg; appointments, patient accounts, Medicare, Veteran Affairs, banking, reports, internal/external emails hospital bookings, anaesthetists, pharmacist, sterilizing of instruments, phone enquiries, filing and audio typing.