Natalie Nitschke
Finniss,Australia
Summary
Results-driven Government and Private Sector Administrator with over 20 years of experience in business administration across diverse industries. Expertise in streamlining processes and enhancing productivity, which has significantly contributed to organisational success. Demonstrated ability to provide exceptional support in dynamic environments while managing office operations, staff training, and event planning. Core competencies include effective multitasking, close collaboration with executive teams, and advanced organisational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant
TAFE SA (Contract)
Adelaide
04.2025 - Current
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Facilitated communication between senior management and staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Maintained confidential records and files related to executive operations.
- Facilitated communication between different departments within organization.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Handled confidential information with discretion and integrity.
- Compiled meeting agendas and supportive materials ahead of meetings.
Receptionist & Administration (Casual)
Mt Barker & Balhannah Medical Clinics
11.2024 - 04.2025
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Called patients to confirm scheduled appointments and obtain additional details.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Client Services Coordinator
Nexia Edwards Marshall
02.2024 - 09.2024
- Provide assistance to clients in person, email or via phone
- Compile and maintain records of client accounts
- Book meeting rooms or venues
- Liaise with in-house teams to maintain updated information for documents
- Liaised between multiple business divisions to improve communications and to provide assistance, which helped to develop and maintain a courteous and effective working relationship
- Successfully exercised a certain degree of autonomy and professional judgement, sometimes whilst working within tight deadlines and a fast-paced atmosphere
- Applied advanced administrative and analytical skills in overseeing day-to-day organisational activities
- Using critical thinking to break down problems, evaluate solutions and make decisions
People & Culture Advisor
Bene Aged Care
07.2022 - 02.2024
- Return to Work Coordinator
- Training Compliance Officer
- Human Resources Generalist
- Oversee appropriate law compliance
- Coordinate ongoing technical training and personal development classes for staff members
- Conduct continuous internal and external data checks to ensure problems are resolved via Best Practices
- Coordinate the worker's recovery at work, including assisting in identifying suitable and meaningful duties
- Provide the injured worker with moral support through reassurance and encouragement in their treatment and return to work
- Ensure confidential information is collated, handled and stored such that this information is kept and maintained at the highest levels of integrity throughout the rehabilitation process and drives positive outcomes that are satisfactory to all parties
- Performed duties following applicable standards, policies and regulatory guidelines to promote a safe working environment
Permit Officer
City of Unley Council
Unley, SA
03.2022 - 07.2022
Administrator
Australian Institute of Business
Adelaide, SA
01.2022 - 03.2022
Recovery Officer
Wise McGrath
Sydney, NSW
01.2016 - 12.2017
Document Controller/ Administrator
Department of Main Roads
Brisbane
01.2014 - 12.2015
Education
Diploma of Project Management -
E-institute
10.2024
Bachelor of Business - Human Resources / Management
Griffith University
07.2022
Diploma of Practice Management (Medical) -
Medical Administration Training
OnlineSkills
- Accurate and detail-focused administrator
- Strong written and verbal communication skills
- Excellent ability to thoroughly research and interpret policy and data
- Exceptional time management and organisational skills
- Precise archive and record management
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
- Dependable and Responsible
- Cultural Awareness
- Employee assistance programs
- Team-building activities
- Grievance procedures
- Human resources information systems
- Health and safety regulations
- Process improvement techniques
- Career pathing guidance
- Workers' compensation management
- HR policies development
- Advanced MS office suite
- Critical thinking
- Project management
Certification
- Return to Work Coordinator Certification
- National Police Check
- Working With Children Check
References
References available upon request.
Timeline
Executive Assistant
TAFE SA (Contract)
04.2025 - Current
Receptionist & Administration (Casual)
Mt Barker & Balhannah Medical Clinics
11.2024 - 04.2025
Client Services Coordinator
Nexia Edwards Marshall
02.2024 - 09.2024
People & Culture Advisor
Bene Aged Care
07.2022 - 02.2024
Permit Officer
City of Unley Council
03.2022 - 07.2022
Administrator
Australian Institute of Business
01.2022 - 03.2022
Recovery Officer
Wise McGrath
01.2016 - 12.2017
Document Controller/ Administrator
Department of Main Roads
01.2014 - 12.2015
Diploma of Project Management -
E-institute
Bachelor of Business - Human Resources / Management
Griffith University
Diploma of Practice Management (Medical) -
Medical Administration Training
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