Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Offen

Nelson Bay,NSW

Summary

I'm an experienced and dedicated retail professional with over 20 years of industry knowledge. Thrive in fast-paced environments and enjoy working as part of a team to achieve sales goals. Am committed to ensuring customer satisfaction through exceptional service and support. Have a deep understanding of the retail environment, with expertise in customer service, communication, and cash management. I am reliable, known for excellent customer service skills. I have effective communication, and attentive listening abilities

Overview

3
3
years of professional experience

Work History

Retail Assistant

Woolworths Supermarket, Nelson Bay
09.2022 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate stock, and suggested suitable options.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

AIN

Regis
07.2021 - 09.2022
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Building effective relationships with residents through clear communication and empathy
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Seamstress / Customer Service

Port Stephens Drycleaners
  • Sewing alterations, greeted customers and responsible for opening and closing the store independently every day
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
  • Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.

Support Worker

Home Care Heroes (Online company now called Like Family)
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Customer Service Attendant, 2ic

Caltex/Star Mart

Sales Assistant

Kmart

Pharmacy sales Assistant

John Jonson Kingsford Chemist

Education

First Aid/CPR & Basic Emergency Life Support

08.2022

Certificate III in Individual Support -

01.2021

Infection Control Skill Set -

01.2021

Skills

  • Alterations expertise
  • Attention to detail
  • Good organisation and prioritisation skills
  • Time Management
  • Retail & Merchandising experience
  • Strong work ethic
  • Able to work in a team environment and independently
  • Decision making and problem-solving skills
  • Fitting adjustments
  • Stitching repairs
  • Multitasking

References

Woolworths, Nelson Bay

(02) 4919 5003


Faye O'Conner

Manager, Port Stephens Drycleaners,

(02) 4067 4460 


Kiri Niha

Work Colleague, Port Stephens Drycleaners 

(Now owner of Kiri's Tailoring, Nelson Bay), 

(02) 4006 5940 


Irina McCarthy

Friend and past work Colleague,

0432 956 677

Timeline

Retail Assistant

Woolworths Supermarket, Nelson Bay
09.2022 - Current

AIN

Regis
07.2021 - 09.2022

Seamstress / Customer Service

Port Stephens Drycleaners

Support Worker

Home Care Heroes (Online company now called Like Family)

Customer Service Attendant, 2ic

Caltex/Star Mart

Sales Assistant

Kmart

Pharmacy sales Assistant

John Jonson Kingsford Chemist

First Aid/CPR & Basic Emergency Life Support

Certificate III in Individual Support -

Infection Control Skill Set -

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