Natalie Orth
Nirimba,QLD
Summary
Dedicated administrative professional with successful experience in fast-paced work settings. Hardworking team player with expertise in completing various clinical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am a passionate professional and building rapport with patients/clients comes easy to me due to my bubbly and warm nature. Offering exemplary communication, time management and collaboration skills I would be an asset to your team.
Overview
10
10
years of professional experience
Work History
Clinical Assistant - Clinical Assistant for Speech Pathologist
Caboolture Hospital
01.2024 - Current
- Prepared Videofluroscopy Studies by booking time slots and set up for both Adult and Paediatric Patients
- Sending appointment reminders
- Documented clients' progress toward meeting established treatment objectives.
- Maintained detailed records of client progress, enabling informed adjustments to therapy plans when necessary.
- Completed Cert 3 in Allied Health Assistant / Started Certificate 4 in April 2024.
- Supported speech pathologists in maintaining a safe and orderly therapeutic environment for patients at all times.
- Adapted therapy approaches based on individual patient feedback, leading to more effective interventions tailored specifically for their needs.
- Coordinated with other healthcare professionals, such as occupational therapists and physical therapists, to provide comprehensive care for patients.
Senior Travel Consultant
Flight Centre
02.2017 - 12.2023
- Handle credit and debit payments and reconcile daily amounts
- Aim to meet KPIs and sales targets
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Working with external parties to achieve customer's desired outcomes
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Completed a Certificate 3 in Tourism and a Certificate 4 in Tourism.
- Handled sensitive personal data with discretion.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
Sales Assistant
The Good Guys
04.2020 - 08.2022
- Follow policies and procedures
- Assisted customers with prompt and polite support in-person and via telephone.
- Aim to meet KPIs and sales targets
- Working with external parties to achieve customer orders in a reasonable manner
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
Administration Assistant
Sunshine Coast Paediatric Dentistry
01.2021 - 08.2021
- Deals directly with Specialist Paediatric Dentist
- Looking after patient arrivals and booking future appointments/treatments
- Follow policies and procedures for hospital visits
- Handle payments via secure payment methods, over the phone or face to face
- Writing letters liaising with third party Dr's and Orthodontist
- Client confidentiality and Patient care
- Working with external parties to achieve customer orders within a reasonably manner
- Professional yet understanding customer service phones or face to face
- Put stock away, tidy clinic to a presentable standard
- Manage stock levels
- Email management.
Administration assistant
Physio Plus Mackay
09.2015 - 02.2017
- First point of contact for customers either on phone or in person
- Collected and distributed mail to personal
- Answer incoming calls and direct calls to relevant personal
- Created files, reports and records whist maintaining patient confidentiality
- Liaised with external parties (health funds, doctors, Workers Compensation, Allied health professionals, DVA)
- Making appointments and contacting client to reschedule as needed
- Billing customers and using HICAPS efficiently
- Maintained appearance of reception and waiting room
- General front office duties.
Receptionist / Administration assistant
Morton Lawyers Mackay
01.2014 - 12.2014
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Organized and scheduled office meetings as well as client appointments for team of 4 professionals, effectively accommodating hectic agendas
- Prepared packages for shipment, pickup or courier delivery to customers
- Receive, sort and distributed mail correspondence between departments and personnel
- Corresponded with clients through email, telephone or postal mail
- Greeted customers and visitors in-person and via telephone calls
- Received and routed business correspondence to correct department or staff member
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
- Coordinated office inventory by restocking supplies and placing purchase orders.
Education
Certificate 4 - Allied Health Assisting
TAFEQLD
ONLINE03.2025
Certificate 3 - Allied Health Assisting
TAFE QLD
ONLINE11.2021
Grade 12 Certificate -
Mackay North State High School
01.2013
Skills
Office Administration
Strong Problem Solver
Telephone Etiquette
Data organization
Deadline-oriented
Professional verbal and written communication
Proficiency in Microsoft systems
Reliable team player
- Proficiency in Microsoft systems
- Reliable team player
Other Qualifications
- Current first aid certificate
- Responsible Service of Alcohol Certificate
- Patient Handling Coach Certificate through Metro North
References
- Grant Hogan, Good Guys Store Manager, 0405 024 085, granthogan1202@thegoodguys.com.au
- Samantha Barber, Occupational Therapist, 0400 781 560, samanthabarber96@hotmail.com
- Nicole Gimbert, Flight Centre Canelands Previous Multi-team leader, 0429 634 198
- Shobna Krishnan, Caboolture Hospital Dietary Senior Assistant, 0423 418 622
Hobbies and Interests
I love to be outside and active. On my weekends if I am not working I can be found at the beach, playing sport, hitting the gym or adventuring. I used to play women’s rugby league and have done it for the past 6 years. Alongside football, fitness is a big passion of mine; I believe that any form of exercise is extremely great for the soul and for the body. I also love to travel. Exploring new places, and being able to witness and appreciate every culture is truly an incredible experience.
Timeline
Clinical Assistant - Clinical Assistant for Speech Pathologist
Caboolture Hospital
01.2024 - Current
Administration Assistant
Sunshine Coast Paediatric Dentistry
01.2021 - 08.2021
Sales Assistant
The Good Guys
04.2020 - 08.2022
Senior Travel Consultant
Flight Centre
02.2017 - 12.2023
Administration assistant
Physio Plus Mackay
09.2015 - 02.2017
Receptionist / Administration assistant
Morton Lawyers Mackay
01.2014 - 12.2014
Certificate 4 - Allied Health Assisting
TAFEQLD
Certificate 3 - Allied Health Assisting
TAFE QLD
Grade 12 Certificate -
Mackay North State High School
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