Natalie Orth
Nirimba,QLD
Summary
I am an ambitious and dedicated individual, committed to maintaining a high level of excellence within the workplace. Compassionate team member, respectful and understanding. Knowledgeable and performance-driven, encourages and welcomes social connections, embraces diversity and is always willing to learn new skills.
My core business competencies include excellent communication skills, extremely adaptable to challenging circumstances, capable of continuing a professional yet inviting experience, able to learn quickly and execute skills valuable for company gains and able to cope with high levels of demand. I have a very infectious personality due to bubbbly and warm nature that brightens any room.
Overview
10
10
years of professional experience
Work History
Clinical Assistant - Clinical Assistant for Speech Pathologist
Caboolture Hospital
Caboolture , QLD
2024.01 - Current
- Prepared Videofluroscopy Studies by booking time slots and set up for both Adult and Paediatric Patients.
- Sending appointment reminders.
- Managing Clinical and Non-Clinical Tasks in priority order.
- Documented clients' progress toward meeting established treatment objectives.
- Maintained detailed records of client progress, enabling informed adjustments to therapy plans when necessary.
- Supported speech pathologists in maintaining a safe and orderly therapeutic environment for patients at all times.
- Adapted therapy approaches based on individual patient feedback, leading to more effective interventions tailored specifically for their needs.
- Coordinated with other healthcare professionals, such as occupational therapists and physical therapists, to provide comprehensive care for patients as part of a MDT.
- Provided education to patients on health topics and preventive care measures.
Senior Travel Consultant
Flight Centre
2017.02 - 2023.12
- Handle credit and debit payments and reconcile daily amounts
- Aim to meet KPIs and sales targets
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Working with external parties to achieve customer's desired outcomes
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Completed a Certificate 3 in Tourism and a Certificate 4 in Tourism.
- Handled sensitive personal data with discretion.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
Sales Assistant
The Good Guys
2020.04 - 2022.08
- Follow policies and procedures
- Assisted customers with prompt and polite support in-person and via telephone.
- Aim to meet KPIs and sales targets
- Working with external parties to achieve customer orders in a reasonable manner
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
Administration Assistant
Sunshine Coast Paediatric Dentistry
2021.01 - 2021.08
- Deals directly with Specialist Paediatric Dentist
- Looking after patient arrivals and booking future appointments/treatments
- Follow policies and procedures for hospital visits
- Handle payments via secure payment methods, over the phone or face to face
- Writing letters liaising with third party Dr's and Orthodontist
- Client confidentiality and Patient care
- Working with external parties to achieve customer orders within a reasonably manner
- Professional yet understanding customer service phones or face to face
- Put stock away, tidy clinic to a presentable standard
- Manage stock levels
- Email management.
Administration assistant
Physio Plus Mackay
2015.09 - 2017.02
- First point of contact for customers either on phone or in person
- Collected and distributed mail to personal
- Answer incoming calls and direct calls to relevant personal
- Created files, reports and records whist maintaining patient confidentiality
- Liaised with external parties (health funds, doctors, Workers Compensation, Allied health professionals, DVA)
- Making appointments and contacting client to reschedule as needed
- Billing customers and using HICAPS efficiently
- Maintained appearance of reception and waiting room
- General front office duties.
Receptionist / Administration Assistant
Morton Lawyers Mackay
2014.01 - 2014.12
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Organized and scheduled office meetings as well as client appointments for team of 4 professionals, effectively accommodating hectic agendas
- Prepared packages for shipment, pickup or courier delivery to customers
- Receive, sort and distributed mail correspondence between departments and personnel
- Corresponded with clients through email, telephone or postal mail
- Greeted customers and visitors in-person and via telephone calls
- Received and routed business correspondence to correct department or staff member
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
- Coordinated office inventory by restocking supplies and placing purchase orders.
Education
Certificate 4 - Allied Health Assisting
TAFEQLD
03.2025
Certificate 3 - Allied Health Assisting
TAFE QLD
11.2021
Grade 12 Certificate -
Mackay North State High School
01.2013
Skills
- Adaptable
- Strong Problem Solver
- Initiative
- Deadline-oriented
- Professional verbal and written communication
- Proficiency in Microsoft systems
- Quick Learner
- Reliable team player
Hobbies and Interests
I live a very active lifestyle so when I am not at work I am either at the gym, taking a nice long walk with my partner around Mooloolaba or at the beach. On my afternoons I enjoy playing TRL twice a week and unwinding at home. I am a very happy-go-lucky type of person who also enjoys travelling and experiencing new cultures.
References
- Elsa Jonsson, Current Supervisor, Caboolture Hospital; elsa.jonsson@health.qld.gov.au
- Amy Delpero, Previous Supervisor, Flight Centre; Amy.delpero@flighcentre.com.au
Timeline
Clinical Assistant - Clinical Assistant for Speech Pathologist
Caboolture Hospital
2024.01 - Current
Administration Assistant
Sunshine Coast Paediatric Dentistry
2021.01 - 2021.08
Sales Assistant
The Good Guys
2020.04 - 2022.08
Senior Travel Consultant
Flight Centre
2017.02 - 2023.12
Administration assistant
Physio Plus Mackay
2015.09 - 2017.02
Receptionist / Administration Assistant
Morton Lawyers Mackay
2014.01 - 2014.12
Certificate 4 - Allied Health Assisting
TAFEQLD
Certificate 3 - Allied Health Assisting
TAFE QLD
Grade 12 Certificate -
Mackay North State High School
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