Natalie Overall
Clarinda,Victoria
Summary
I'm the girl who wakes up at 2 am to watch not just the race, but also qualifying and practice sessions in Formula 1. Wine is second nature to me, having grown up around some of the best wineries in South Australia and working for them. I thrive on banter, especially as the only female Sales Consultant at the dealership—I know how to hold my own.
My organizational skills were developed through orchestrating seamless travel arrangements during a three-year solo journey across multiple continents. Working in a luxury car brand further refined my organizational and administrative prowess, focusing on client database management, appointment scheduling, and personalized customer service. Similarly, during extensive travels, I excelled in itinerary planning, accommodation bookings, and budget management, navigating cultural landscapes with adaptability and foresight. These experiences have ingrained in me meticulous attention to detail, impeccable time management, and proactive problem-solving skills, enhancing my capability in any professional setting.
Overview
5
5
years of professional experience
Work History
Luxury Car Sales Executive
Mercedes Benz Waverley
09.2022 - Current
- Improved overall dealership reputation by providing exceptional customer service throughout all stages of the car buying experience.
- Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
- Utilized strong organizational skills to manage client database, appointments, and follow-ups.
- Demonstrated exceptional customer service, ensuring a seamless buying experience for clients.
- Implemented effective diary management techniques to optimize daily schedule and prioritize tasks.
Luxury Car Sales Executive
BMW Melbourne
05.2021 - 09.2022
- Utilized strong organizational skills to manage client database, appointments, and follow-ups.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
- Cultivated relationships with local businesses through networking efforts, resulting in valuable referrals and partnerships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated exceptional customer service, ensuring a seamless buying experience for clients.
- Implemented effective diary management techniques to optimize daily schedule and prioritize tasks
Cafe Manager
Stevie Sandringham
09.2019 - 06.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Education
High School Diploma -
Victor Harbor High School
Victor Harbor, SASkills
- Administration and organization
- Diary management and scheduling
- Customer relationship management
- Sales and negotiation
- Wine selection and pairing
- Hospitality management
- Cafe operations management
- Cultural awareness and adaptability
- CRM Software Usage
- Customer Needs Assessment
Timeline
Luxury Car Sales Executive
Mercedes Benz Waverley
09.2022 - Current
Luxury Car Sales Executive
BMW Melbourne
05.2021 - 09.2022
Cafe Manager
Stevie Sandringham
09.2019 - 06.2021
High School Diploma -
Victor Harbor High School
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