Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Paddock

Harrington,NSW

Summary

I believe I would be a wonderful candidate for the position on offer, given my extensive 20+ years of experience in customer service, my friendly outgoing personality, strong interpersonal skills and ability to multitask with a desire to see projects through to completion at a high standard. I have a solid work history as a team leader in management as well as independently in business owner/entrepreneur positions, with additional skills and training too as reflected in my resume- ie; experience in hospitality, community services and management to name a few. I am passionate about my family and home as much as I am about work- always finding the perfect balance. I love helping people, children, animals and also delight in anything nostalgic or creative. I pride myself on high values of integrity, communication and kindness, these are three of the most important qualities to me in life. I am currently running my own handmade fashion/homewares business since 2014 which is entirely flexible with how much I wish to work in it. I have a great rapport with our local Camden Council and am often invited to display wares or tutor art workshops at events. I am up to date on social media and self design and run all my own websites as you can view from the links provided. I am also enlisted as an adult helper/volunteer for Scouts NSW and often approach other charities to see how I can be of assistance and gain knowledge. I have an ease to working with people in the community and would consider myself to have an open, friendly, warm and kind personality, always happy to lend a smile and have a chat. I am readily available to start as specified in the job description and happy to cooperate as required. I believe this would be the perfect position for me and I hope you do too. Looking forward to answer any further questions and/or attend a formal interview if selected. Thank you so much for your consideration. Yours Sincerely, Natalie Paddock.

Overview

29
29
years of professional experience
1
1
Certificate

Work History

Fashion Designer - Business Owner

Natalie's Creations Couture (PT)
05.2014 - Current
  • Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Sketched artistic and fresh designs for consideration.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Created and presented design collections to buyers and other industry professionals to generate interest and secure orders.
  • Managed budgets for design projects, ensuring cost-effective solutions while maintaining artistic vision.
  • Engaged with influencers and fashion bloggers to promote new collections, significantly expanding digital reach and engagement.
  • Enhanced customer satisfaction by integrating feedback into design process, leading to more consumer-centric collections.
  • Pioneered use of eco-friendly materials in collections, contributing to positive brand image and attracting new customer base.
  • Oversaw production fashion line from concept to completion.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
  • Interacted well with customers to build connections and nurture relationships.

Polling Officer

Australian Electoral Commission
04.2025 - 05.2025
  • Attended appropriate training sessions and information briefings.
  • Coordinated with local officials to ensure that adequate resources were available at the polling station for a seamless voting experience
  • Ensured that all necessary materials were present at the polling station, from ballots to signage, for a well-organized election day.
  • Provided clear instructions to voters on how to properly complete their ballots, minimizing errors and spoiled votes.
  • Assisted voters with special needs, providing support and guidance for an inclusive voting environment.
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Addressed voter questions and concerns.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Collaborated with fellow polling officers to effectively manage voter registration, verification, and assistance efforts.
  • Facilitated timely vote tallying by collaborating with other polling officers to count ballots promptly after polls closed.
  • Fostered a positive atmosphere at the polling station by addressing any concerns or disputes professionally and courteously.
  • Maintained voter confidentiality and security by properly sealing and storing completed ballots until they could be transported to the counting center.
  • Reduced wait times for voters through effective queue management strategies during peak hours at the polling station.

Practice Manager - Personal Assistant

Skinmedics Clinic (FT)
09.2008 - 03.2012
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Ordered all office supplies and kept check on inventory levels.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Created and implemented organizational policies and procedures.
  • Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Conducted thorough market analysis to identify trends and opportunities for practice growth.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Coordinated appointments with medical professionals.
  • Participated in team meetings and staff training sessions.

Beauty Salon Manager

Ella Rouge Skin & Laser Clinic (PT)
03.2008 - 09.2008
  • Maintained a clean, safe, and welcoming environment for clients and employees alike.
  • Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
  • Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
  • Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
  • Maintained general appointment calendar and set shift schedules.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
  • Managed inventory effectively, reducing waste and ensuring timely product restocking.
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Implemented successful marketing strategies, resulting in a steady increase of new clientele.

Beauty Therapist/ Manager - Business Owner

Natalie's Beauty Indulgence & Day Spa (FT)
03.2002 - 09.2008
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Provided personalized care packages for a number of clients daily from skincare to overall relaxation techniques.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.

Beauty Therapist/Manager

Skin Deep Beauticare (FT)
02.2002 - 08.2002
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on care processes and advised on further care and products.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
  • Maintained counter and display areas for cleanliness and organization.
  • Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Accomplished multiple tasks within established timeframes.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.

Head Beauty Therapist

Beauty On Argyle Serenity Day Spa (FT)
01.2001 - 02.2002
  • Developed loyal following of clients by providing high-quality services.
  • Provided expert advice on home skincare routines, recommending suitable products based on each client''s unique requirements and preferences.
  • Conducted thorough consultations with clients to assess their needs, preferences, and areas for improvement.
  • Performed advanced facial treatments using cutting-edge technology for optimal results in skin rejuvenation and anti-aging care.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Drove business growth by participating in local community events, creating brand awareness for the salon while attracting potential new clients through engaging promotions and demonstrations.
  • Enhanced client satisfaction by providing personalized beauty treatments tailored to individual needs.
  • Handled customer complaints and concerns professionally and swiftly, ensuring satisfactory resolution and maintaining overall client satisfaction levels.
  • Collaborated with the salon manager to create seasonal promotions that attracted new clientele while retaining existing customers.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Implemented innovative skincare techniques that improved overall treatment efficacy while maintaining client comfort levels during procedures.
  • Coordinated client appointments efficiently while managing multiple schedules simultaneously without compromising service quality or punctuality rates.
  • Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
  • Processed payments, entering sales in register for prompt customer service.

Waitress - Function Centre

Eschol Park House (PT)
01.1998 - 12.2000
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Cafe Worker

Macarthur Restaurant (PT)
07.1999 - 12.1999
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Prepared salads, soups and sandwiches for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.

Telemarketing Manager

FAI Home Security (FT)
05.1999 - 12.1999
  • Collaborated with cross-functional teams on marketing initiatives to maximize lead generation efforts and drive sales growth.
  • Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
  • Cultivated strong client relationships through proactive communication, helping maintain high levels of customer satisfaction and loyalty.
  • Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
  • Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
  • Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions.
  • Implemented data-driven sales strategies to optimize call center operations and increase overall revenue.
  • Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Telemarketer

Breathe Easy Purification (C)
01.1999 - 04.1999
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Increased repeat business by effectively cross-selling related products during customer interactions.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Set up appointments with interested customers according to schedule availability.

Fashion Retail Assistant

Sandy Bay Surf Co.
12.1998 - 12.1998
  • Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
  • Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
  • Collaborated with the visual merchandising team to create eye-catching window displays, driving increased foot traffic and sales.
  • Boosted sales by effectively recommending merchandise based on customer preferences and needs.
  • Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
  • Increased repeat business by fostering positive relationships with customers through attentive service and follow-up communications.
  • Contributed to store success by consistently meeting or exceeding personal sales targets.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Distribution Assistant

Fairfax Media
01.1997 - 12.1998
  • Improved overall customer satisfaction by ensuring timely and accurate order deliveries.
  • Maintained accurate documentation of inbound and outbound shipments to ensure proper tracking of inventory levels.
  • Optimized storage space usage through effective organization of products and materials.
  • Assisted with the development of standard operating procedures that improved overall consistency in daily tasks across the team members.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Prioritized and rearranged tasks to meet changing demands.
  • Sorted and delivered materials to different work areas and staff.

Crew Team Member (Night Shift/Closing Duty)

McDonald's Restaurant (C)
01.1996 - 12.1996
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Certificate III - Health Services Assistance - Nursing in Acute Care

TAFE NSW
Macquarie College, NSW
12-2026

Introduction To Community Services - Family, Health & Community Services

Key Institute
Online
12.2023

Certificate of Completion - Barista Essentials- Cert III Tourism & Hospitality

Macarthur Tourism & Travel Events College
Mount Annan NSW
11.2023

Senior Provide First Aid & CPR - First Aid & CPR Training

St John Ambulance
Holsworthy, NSW
02.2023

Certificate IV in Small Business Management - Small Business Management & Entrepreneurship

NEIS Program - Australian Government DEWR
Campbelltown, NSW
11.2018

Certificate IV - Training & Assessment

Investigation Training Centre
Liverpool, NSW
09.2008

Fashion Portfolio /Fashion Design - Fashion Design

TAFE NSW
Ultimo, NSW
07.2008

Advanced Diploma of Beauty Therapy - Beauty Therapy, Cosmeceuticals, Dermal Science Etc

Macarthur Academy of Beauty Therapy
Liverpool NSW
12.2000

Certificate II in Hospitality - Hospitality Practices

HTC Vocational Institute
Campbelltown, NSW
04.1999

Certificate III - Tourism

TAFE NSW
Campbelltown, NSW
12-1998

Skills

  • Professional and courteous
  • Friendly Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Project & Event Coordination
  • Presenting Ideas and Plans
  • Business Administration
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Customer/Staff Management
  • Data Entry and Computer
  • Social Media Knowledge
  • Hospitality service expertise
  • Excellent communication
  • Compassionate care

Certification

  • Working with Children Check - WWC2495249V (Valid until 15/07/27)


  • Police Check Certificate - Obtained 11/06/25


  • First Aid Certificate - Obtained 25/02/2023


  • Registered Volunteer with Scouts Australia since 2022


  • Own transportation (car)

Timeline

Polling Officer

Australian Electoral Commission
04.2025 - 05.2025

Fashion Designer - Business Owner

Natalie's Creations Couture (PT)
05.2014 - Current

Practice Manager - Personal Assistant

Skinmedics Clinic (FT)
09.2008 - 03.2012

Beauty Salon Manager

Ella Rouge Skin & Laser Clinic (PT)
03.2008 - 09.2008

Beauty Therapist/ Manager - Business Owner

Natalie's Beauty Indulgence & Day Spa (FT)
03.2002 - 09.2008

Beauty Therapist/Manager

Skin Deep Beauticare (FT)
02.2002 - 08.2002

Head Beauty Therapist

Beauty On Argyle Serenity Day Spa (FT)
01.2001 - 02.2002

Cafe Worker

Macarthur Restaurant (PT)
07.1999 - 12.1999

Telemarketing Manager

FAI Home Security (FT)
05.1999 - 12.1999

Telemarketer

Breathe Easy Purification (C)
01.1999 - 04.1999

Fashion Retail Assistant

Sandy Bay Surf Co.
12.1998 - 12.1998

Waitress - Function Centre

Eschol Park House (PT)
01.1998 - 12.2000

Distribution Assistant

Fairfax Media
01.1997 - 12.1998

Crew Team Member (Night Shift/Closing Duty)

McDonald's Restaurant (C)
01.1996 - 12.1996

Certificate III - Health Services Assistance - Nursing in Acute Care

TAFE NSW

Introduction To Community Services - Family, Health & Community Services

Key Institute

Certificate of Completion - Barista Essentials- Cert III Tourism & Hospitality

Macarthur Tourism & Travel Events College

Senior Provide First Aid & CPR - First Aid & CPR Training

St John Ambulance

Certificate IV in Small Business Management - Small Business Management & Entrepreneurship

NEIS Program - Australian Government DEWR

Certificate IV - Training & Assessment

Investigation Training Centre

Fashion Portfolio /Fashion Design - Fashion Design

TAFE NSW

Advanced Diploma of Beauty Therapy - Beauty Therapy, Cosmeceuticals, Dermal Science Etc

Macarthur Academy of Beauty Therapy

Certificate II in Hospitality - Hospitality Practices

HTC Vocational Institute

Certificate III - Tourism

TAFE NSW

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