Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Natalie Paddock

Harrington Park NSW 2567

Summary

Application of interest for: Holsworthy Group Coordinator


I believe I would be a wonderful candidate for this position, given my extensive 20+ years of experience in customer service, my friendly outgoing personality, strong creativity skills and ability to multitask with a desire to see projects through to completion at a high standard. I have a solid work history as a team leader in management and business owner/entrepreneur positions, with additional skills and training too.


I have been a proud Defence family member since 2017, and since discovering the support beautiful organisations like the the HCG present, it has shown me such a welcoming and broad community of like minded people. If offered the role of Group Coordinator I would be proud to nurture and sustain this position in order to continue the great things HCG already offer to the Defence families network and continue to help it to thrive with new ideas.


A little bit about me right now: I am a 43 year old mother to a lovely 12 year old daughter and my partner who is posted at Holsworthy Barracks, has been in the ADF for 15 years. I am passionate about my family and home as much as I am about work - always finding the perfect balance. I love children, animals and art. I am currently running my own handmade fashion business since 2014 and it is entirely flexible with how much I wish to work in it. I have a great rapport with our local Camden Council and am often invited to display wares or tutor art workshops at events. I am up to date on social media and self design and run all my own websites as you can view from the links provided. I am also enlisted as an adult helper/volunteer for Scouts NSW which my daughter is a youth member of too. I have an ease to working with people and the community and would consider myself to have an open, friendly, warm and easy going personality.


I am readily available to start as specified in the job description and happy to cooperate with HCG calendar events and program schedules, committee meetings and general catch-ups as required. I believe would be the perfect position for me and I hope you do too. Happy to answer any further questions and attend a formal interview if selected. Thank you so much for your consideration. Yours Sincerely, Natalie Paddock.


Overview

24
years of professional experience
1
Certification

Work History

Natalie's Creations Couture (PT)

Fashion Designer - Business Owner
05.2014 - Current

Job overview

  • Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Sketched artistic and fresh designs for consideration.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Created and presented design collections to buyers and other industry professionals to generate interest and secure orders.
  • Managed budgets for design projects, ensuring cost-effective solutions while maintaining artistic vision.
  • Engaged with influencers and fashion bloggers to promote new collections, significantly expanding digital reach and engagement.
  • Enhanced customer satisfaction by integrating feedback into design process, leading to more consumer-centric collections.
  • Pioneered use of eco-friendly materials in collections, contributing to positive brand image and attracting new customer base.
  • Oversaw production fashion line from concept to completion.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
  • Interacted well with customers to build connections and nurture relationships.

Skinmedics Clinic (FT)

Practice Manager - Personal Assistant
09.2008 - 03.2012

Job overview

  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Ordered all office supplies and kept check on inventory levels.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Created and implemented organizational policies and procedures.
  • Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Conducted thorough market analysis to identify trends and opportunities for practice growth.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Coordinated appointments with medical professionals.
  • Participated in team meetings and staff training sessions.

Ella Rouge Skin & Laser Clinic (PT)

Beauty Salon Manager
03.2008 - 09.2008

Job overview

  • Maintained a clean, safe, and welcoming environment for clients and employees alike.
  • Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
  • Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
  • Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
  • Maintained general appointment calendar and set shift schedules.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
  • Managed inventory effectively, reducing waste and ensuring timely product restocking.
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Implemented successful marketing strategies, resulting in a steady increase of new clientele.

Natalie's Beauty Indulgence & Day Spa (FT)

Beauty Therapist/ Manager - Business Owner
03.2002 - 09.2008

Job overview

  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Provided personalized care packages for a number of clients daily from skincare to overall relaxation techniques.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.

Skin Deep Beauticare (FT)

Beauty Therapist/Manager
02.2002 - 08.2002

Job overview

  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on care processes and advised on further care and products.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
  • Maintained counter and display areas for cleanliness and organization.
  • Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Accomplished multiple tasks within established timeframes.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.

Beauty On Argyle Serenity Day Spa (FT)

Head Beauty Therapist
01.2001 - 02.2002

Job overview

  • Developed loyal following of clients by providing high-quality services.
  • Provided expert advice on home skincare routines, recommending suitable products based on each client''s unique requirements and preferences.
  • Conducted thorough consultations with clients to assess their needs, preferences, and areas for improvement.
  • Performed advanced facial treatments using cutting-edge technology for optimal results in skin rejuvenation and anti-aging care.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Drove business growth by participating in local community events, creating brand awareness for the salon while attracting potential new clients through engaging promotions and demonstrations.
  • Enhanced client satisfaction by providing personalized beauty treatments tailored to individual needs.
  • Handled customer complaints and concerns professionally and swiftly, ensuring satisfactory resolution and maintaining overall client satisfaction levels.
  • Collaborated with the salon manager to create seasonal promotions that attracted new clientele while retaining existing customers.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Implemented innovative skincare techniques that improved overall treatment efficacy while maintaining client comfort levels during procedures.
  • Coordinated client appointments efficiently while managing multiple schedules simultaneously without compromising service quality or punctuality rates.
  • Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
  • Processed payments, entering sales in register for prompt customer service.

Education

Key Institute
Online

Introduction To Community Services from Family, Health & Community Services
12.2023

Macarthur Tourism & Travel Events College
Mount Annan NSW

Certificate of Completion from Barista Essentials- Cert III Tourism & Hospitality
11.2023

St John Ambulance
Holsworthy, NSW

Senior Provide First Aid & CPR from First Aid & CPR Training
02.2023

NEIS Program - Australian Government DEWR
Campbelltown, NSW

Certificate IV in Small Business Management from Small Business Management & Entrepreneurship
11.2018

Investigation Training Centre
Liverpool, NSW

Certificate IV from Training & Assessment
09.2008

TAFE NSW
Ultimo, NSW

Fashion Portfolio /Fashion Design from Fashion Design
07.2008

University Overview

  • Coursework: Dressmaking at Macarthur Community College

Macarthur Academy of Beauty Therapy
Liverpool NSW

Advanced Diploma of Beauty Therapy from Beauty Therapy, Cosmeceuticals, Dermal Science Etc
12.2000

University Overview

  • Recipient of N.C. Make-Up Artist of the Year Award
  • Member of A.A.B.T.H (Advanced Association of Beauty Therapists) 2002-2012
  • Certificate II Make-Up Artistry
  • Certificate II Nail Technology
  • Product Knowledge Certificates: Thalgo, Dermalogica, Ella Bache, Natural Compatibles.
  • Senior First Aid Certificate with St John Ambulance

Skills

  • Friendly Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Project & Event Coordination
  • Presenting Ideas and Plans
  • Professional Networking
  • Business Administration
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Customer Service Management
  • Data Entry and Computer
  • Social Media Knowledge

Certification

  • Working with Children Check - WWC2495249V (Valid until 15/07/27)


  • Police Check Certificate- Obtained 26/08/22


  • First Aid Certificate - Obtained 25/02/2023


  • Registered Volunteer with Scouts Australia since 2022


  • Holsworthy Barracks Department of Defence - Base Pass Clearance


  • Current Member of Holsworthy Community Group


  • Own independent transportation (car)

Timeline

Fashion Designer - Business Owner

Natalie's Creations Couture (PT)
05.2014 - Current

Practice Manager - Personal Assistant

Skinmedics Clinic (FT)
09.2008 - 03.2012

Beauty Salon Manager

Ella Rouge Skin & Laser Clinic (PT)
03.2008 - 09.2008

Beauty Therapist/ Manager - Business Owner

Natalie's Beauty Indulgence & Day Spa (FT)
03.2002 - 09.2008

Beauty Therapist/Manager

Skin Deep Beauticare (FT)
02.2002 - 08.2002

Head Beauty Therapist

Beauty On Argyle Serenity Day Spa (FT)
01.2001 - 02.2002

Key Institute

Introduction To Community Services from Family, Health & Community Services

Macarthur Tourism & Travel Events College

Certificate of Completion from Barista Essentials- Cert III Tourism & Hospitality

St John Ambulance

Senior Provide First Aid & CPR from First Aid & CPR Training

NEIS Program - Australian Government DEWR

Certificate IV in Small Business Management from Small Business Management & Entrepreneurship

Investigation Training Centre

Certificate IV from Training & Assessment

TAFE NSW

Fashion Portfolio /Fashion Design from Fashion Design

Macarthur Academy of Beauty Therapy

Advanced Diploma of Beauty Therapy from Beauty Therapy, Cosmeceuticals, Dermal Science Etc

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