Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Natalie Patterson-Sloss

Natalie Patterson-Sloss

Port Macquarie

Summary

To pursue and secure a highly rewarding career, seeking a job in a challenging and healthy work environment where I can utilise and further improve my skills and knowledge whilst also drawing on my obtained experience to be efficient for organisational growth. I have worked in customer service based roles and have proven I am highly efficient, organised and resourceful with a track record of being committed to meeting and exceeding both personal and team goals. I am focused and driven to succeed in a career that involves interacting with people and inherently talented with a superior ability to interrelate to and with people, with active listening skills confident communication skills and a collaborative and willing team approach I believe this would make me a positive addition to your work place. I am looking to relocate for the right position.

Overview

7
7
years of professional experience

Work History

Store Manager

City Beach
Port Macquarie, NSW
10.2023 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Worklocker
Goulburn
03.2022 - 10.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Store Manager

Best And Less
Queanbeyan
01.2021 - 03.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Best And Less
Gungahlin ACT, Goulburn NSW, Queanbeyan NSW
03.2017 - 01.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Year 12 -

Goulburn High School
Goulburn, NSW
09.2015

Skills

  • Customer Service Management
  • Verbal and Written Communication
  • Policy Development and Enforcement
  • Sales Tracking
  • Cost Reduction
  • Employee Motivation
  • Employee Assessment
  • Team Leadership
  • Staff Scheduling
  • Recruitment and Hiring
  • Training Management
  • POS Terminal Operations
  • Deadline Management

References

Brooke Taylor- Personal

0473 575 488


Mayka Worldon- Old work Colleague

0412 544 581

Timeline

Store Manager

City Beach
10.2023 - Current

Assistant Store Manager

Worklocker
03.2022 - 10.2023

Store Manager

Best And Less
01.2021 - 03.2022

Assistant Store Manager

Best And Less
03.2017 - 01.2021

Year 12 -

Goulburn High School
Natalie Patterson-Sloss