Summary
Overview
Work History
Education
Skills
Workskills
Personal Information
References
Timeline
Generic

Natalie Payne

Meridian Plains,QLD

Summary

I can provide a high level of work in a team or single environment where thoroughness and hard work will be appreciated. I intend to apply and acquire relevant knowledge and skills to fulfill tasks and duties delegated to my position.

Overview

35
35
years of professional experience

Work History

ADMINISTRATION - INTERGRATED FAMILY YOUTH SERVICES

IFYS
11.2013 - Current
  • Telephone Enquiries
  • Face to Face Engagement
  • Electronic Communication
  • Answering enquiries about the organisation, directing calls and/or visitors to appropriate programs.
  • Arrange appointments and book meeting rooms
  • Internal and external mail processing
  • Filing
  • Archiving
  • Printing, scanning, photocopying.
  • Document processing
  • Records Management
  • Event Planning
  • Staff Travel
  • 2IC - Manage staff when Line Manger is away
  • Processing Invoices
  • Legal Cases

MEDICAL RECEPTIONIST - OCHRE HEALTH - CASUAL

OCHRE HEALTH
03.2014 - 10.2014
  • Best Practice
  • Opening and closing of surgery
  • Customer service - answering phones
  • Scheduling appointments
  • Patient billing
  • Mail
  • Scanning
  • Daily banking
  • General daily office duties
  • Allied Health Billing
  • Allied Health Appointment Booking

PRACTICE MANAGER - MARINA MEDICAL PRACTICE

Marina Medical Practice
10.2008 - 09.2013
  • Accreditation preparation from start to end - just completed 2nd accreditation for practice April 2013
  • Medical Director
  • Pracsoft,
  • Over sees 3 full time doctors, 2 receptionist staff and 2 Registered Nurse
  • Rostering staff
  • Doctors rosters
  • OH&S management
  • Daily report to head office
  • Daily banking and reconciliation
  • Preparation for doctors pays
  • Preparation for staff pays
  • Preparing doctors appointment diaries
  • Medicare claims and resubmission
  • Re-call letters for Doctors
  • Papsmear recalls
  • Preparing accounts to send to head office for payment, End of month reports and banking summary for end of month
  • Holding monthly staff meetings and doctors meeting

MEDICAL RECEPTIONIST - MARINA MEDICAL PRACTICE

Marina Medical Practice
08.2005 - 10.2008
  • Medical Director
  • Pracsoft
  • Opening and closing of surgery
  • Customer service - answering phones
  • Scheduling appointments
  • Patient billing
  • Mail, Scanning
  • Daily banking
  • Patient pathology re-calls
  • Maintaining and updating patient paper charts
  • Preparing doctors rooms - restocking
  • General daily office duties

CARDIOLOGIST RECEPTIONIST - DR KIWAN AND DR SINNYA -BUDERIM PRIVATE

Buderim Private Hospital
06.2002 - 06.2005
  • Performing ECG's
  • Holter Monitors
  • Echocardiograms
  • Stress Test
  • Front reception
  • Dictaphone typing
  • Patient Billing
  • Appointment bookings
  • Customer service
  • Data Entry

ADMINSTRATION - CALOUNDRA CITY COUNCIL

Caloundra City Council
11.1993 - 10.1999
  • Typing
  • Customer Service
  • General Office Duties
  • Mailing
  • Excellent computer skills

TRAINEESHIP - CALOUNDRA CITY COUNCIL

Caloundra City Council
11.1992 - 11.1993
  • General Office Duties
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

CASHIER & RETAIL

BIG W Kawana Waters
10.1989 - 11.1993
  • Customer Service
  • Cash handling skills
  • Retail skills in ladies fashion

Education

Certificate II in Nail Technology -

Demi International
03.2014

Completed Year 12 -

Caloundra High School
01.1991

Skills

  • Administrative Management
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Data inputting
  • Office Administration
  • File Management
  • Administrative Support
  • Multi-line telephone operation
  • Professional Demeanor
  • Service-oriented mindset
  • Strategic Planning
  • Meeting Preparation
  • Staff Management
  • Business Administration
  • Travel Coordination
  • Project Management
  • Travel Planning
  • Travel Arrangements
  • Attention to Detail
  • Punctual and Reliable
  • Courteous and Professional
  • Computer Proficiency
  • Conflict Resolution
  • Customer Complaint Resolution

Workskills

  • Strong communication Skills
  • Excellent customer service
  • Vast Knowledge of the medical terminology
  • Triaging
  • Team player
  • Great Organisational Skills
  • Time Management

Personal Information

Date of Birth: 09/06/1974

References

  • Dr Gordon Stone 0403 347 389
  • Robyn Blackmore 0419 798 419
  • Joy Varlet 0414 630 313

Timeline

MEDICAL RECEPTIONIST - OCHRE HEALTH - CASUAL

OCHRE HEALTH
03.2014 - 10.2014

ADMINISTRATION - INTERGRATED FAMILY YOUTH SERVICES

IFYS
11.2013 - Current

PRACTICE MANAGER - MARINA MEDICAL PRACTICE

Marina Medical Practice
10.2008 - 09.2013

MEDICAL RECEPTIONIST - MARINA MEDICAL PRACTICE

Marina Medical Practice
08.2005 - 10.2008

CARDIOLOGIST RECEPTIONIST - DR KIWAN AND DR SINNYA -BUDERIM PRIVATE

Buderim Private Hospital
06.2002 - 06.2005

ADMINSTRATION - CALOUNDRA CITY COUNCIL

Caloundra City Council
11.1993 - 10.1999

TRAINEESHIP - CALOUNDRA CITY COUNCIL

Caloundra City Council
11.1992 - 11.1993

CASHIER & RETAIL

BIG W Kawana Waters
10.1989 - 11.1993

Certificate II in Nail Technology -

Demi International

Completed Year 12 -

Caloundra High School

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Natalie Payne