Natalie Payne
Cessnock,NSW
Summary
Dedicated, organized, and hard-working salon owner and retail worker with over 6 years' experience working in a retail and salon environment. Efficient and responsive team player with excellent multitasking skills and ability to support multiple departments with customer inquiries and register-handling tasks as needed. Innovative Beauty Salon Owner with background in managing thriving salons and fostering a positive working environment. Possess strong entrepreneurial spirit coupled with deep understanding of beauty industry trends and client needs. Skills encompass staff training, operational management, customer service and product knowledge. Have proven track record of driving salon growth through strategic planning and implementation. Eyelash educator and Lash Artist is responsible for providing exceptional service to clients by providing a range of services including lash extensions,
Overview
4
4
years of professional experience
1
1
Certification
Work History
Eyelash Extension & Brow Specialist
The Lash & Beauty House
Cessnock, NSW
05.2020 - Current
- Applied eyelash extensions using tweezers, adhesive glue and other tools.
- Conducted consultations with clients to assess individual needs and preferences for eyelash extensions.
- Greeted customers and answered their questions regarding eyelash extension services.
- Assisted in developing new techniques for applying eyelash extensions.
- Maintained cleanliness of workstation by sterilizing tools between clients.
- Ensured client safety by following proper sanitation procedures.
- Provided aftercare instructions to clients on how to care for their lash extensions.
- Performed touch-ups and refills when needed, ensuring the highest quality of service was provided at all times.
- Ordered necessary supplies to ensure a sufficient stock of products were available at all times.
- Created marketing materials such as flyers and brochures to promote services offered by the salon.
- Attended trainings and workshops related to lash application techniques, product knowledge and customer service skills.
- Consulted with clients about different types of lashes available in order to match their desired look.
- Kept up-to-date records of each client's treatment history including before and after photos.
- Educated clients on proper maintenance of their lash extensions including brushing, cleaning, and use of special products.
- Recommended additional treatments or products that would enhance the overall appearance of the client's lashes.
- Analyzed client's natural lashes prior to application in order to determine best type of lash extension suited for them.
- Developed relationships with suppliers in order to secure discounts on bulk purchases.
- Followed up with clients via phone calls or emails after initial appointment in order to measure satisfaction level with results achieved.
- Adhered strictly to health and safety regulations while performing treatments.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Kept track of customer services and preferences for future reference.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
- Networked with local contacts to optimize business opportunities for eyelash business.
- Cleaned client eyes prior to lash application with gentle eye makeup remove wipes.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Trained new lash technicians on proper application of eyelash extensions.
- Laundered linens and restocked treatment rooms to prepare for new clients.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
- Entered and updated new customer details in customer relationship management software.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email, and in person.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Eyelash Extension Educator
The Lash & Beauty House
Cessnock, NSW
05.2020 - Current
- Developed and implemented lesson plans to meet the individual needs of students.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Assessed student progress regularly through formal and informal assessments.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Maintained accurate records of student attendance, grades, test scores.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
Retail Store Manager
Dead Pretty Beauty Bar
Cessnock, NSW
05.2021 - 10.2024
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Boosted company sales by developing and implementing strategic marketing approaches.
Salon Owner/Operator
The Lash & Beauty House & Dead Pretty Beauty Bar
Cessnock, NSW
05.2020 - 10.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Lash Educator
Melbourne, VIC04-2021
Eyelash Extension (all Set )
Mason Lash Co
Warners Bay Nsw01-2020
High School Diploma -
Mount View High School
Cessnock, NSWSkills
- Performance monitoring
- Profit and Loss Management
- Hiring and Training
- Problem-Solving
- Retail Operations
- Coaching and Mentoring
- Store Opening and Closing
- Retail Employee Training
- Sales Growth
- Shift Scheduling
- Highly motivated
- Stock management
- Friendly and outgoing
- Advertising and marketing
- Customer Service
- Store maintenance
- Sales Analysis
- Recruitment and hiring
- Safety mindset
- Quality Assurance
- Waxing and hair removal techniques
- Brow sculpting
- Lash and brow maintenance
- Dye and Tint Application
- Waxing services
- Eyebrow Shaping
- Beauty Treatment Recommendation
- Lash lift and tint
- Brow lamination
- Eyelash extension application
- Product knowledge mastery
- Styling Suggestions
- Tool, Equipment, and Surface Sanitizing
- New Technique Development
Certification
Trained in all areas of Eyelash Extension
Eyelash Extension Educator
retail
management
Trained in brows , tinting,brow waxing , lash lifts , henna brow , Brow shaping ,
own my own businesses
I WANT TO DO SOMETHING NEW
Timeline
Retail Store Manager
Dead Pretty Beauty Bar
05.2021 - 10.2024
Eyelash Extension & Brow Specialist
The Lash & Beauty House
05.2020 - Current
Eyelash Extension Educator
The Lash & Beauty House
05.2020 - Current
Salon Owner/Operator
The Lash & Beauty House & Dead Pretty Beauty Bar
05.2020 - 10.2024
Lash Educator
Eyelash Extension (all Set )
Mason Lash Co
High School Diploma -
Mount View High School
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