Natalie Peck
Newport,NSW
Summary
Skilled Repair Coordinator with background in managing repair operations and coordinating cross-functional teams. Strengths include problem-solving, strategic planning, and communication skills that foster strong professional relationships. Notable impact on efficiency improvements and customer satisfaction in previous roles.
Overview
17
17
years of professional experience
Work History
Aftersales /Repair Coordinator
Claim Central Pty Ltd
Haymarket, NSW
06.2019 - 08.2024
- Assisted in responding to customer inquiries and complaints concerning repair services.
- Coordinated with technicians to ensure timely completion of all repair jobs.
- Created and maintained a database of service requests, repairs, and customer information.
- Monitored the progress of repair orders and provided status updates to customers.
- Analyzed data from service reports to identify areas for improvement in product performance or customer satisfaction levels.
- Reviewed invoices and purchase orders related to repairs and maintenance services.
- Prepared detailed reports outlining the cost-effectiveness of various repair processes.
- Facilitated communication between customers and service personnel regarding repair issues.
- Investigated claims involving defective parts or unsatisfactory service results.
- Produced cost estimates for repair jobs.
- Reported project progress, site problems and labor status to supervisors.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Office Manager
ARC Contracting
Miranda, NSW
12.2007 - 06.2019
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Coombabah State High School
Gold Coast, QLD12-1992
Skills
- Scheduling expertise
- Project coordination
- Customer service
- Task prioritization
- Written communication
- Staff supervision
- Problem-solving
- Technical understanding
- Conflict resolution
- Time management abilities
- Teamwork
- Report preparation
- Materials and labor costing
- Time management
- Problem-solving aptitude
- Teamwork and collaboration
- Repair requirements determination
- Adaptability
- Dependable and consistent
- Decision-making
- Multitasking
- Word processing
Timeline
Aftersales /Repair Coordinator
Claim Central Pty Ltd
06.2019 - 08.2024
Office Manager
ARC Contracting
12.2007 - 06.2019
High School Diploma -
Coombabah State High School
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