Natalie Peiris

Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.

• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Collaborated with stakeholders to identify business needs and data sources.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

• Led change management initiatives regarding insurance disclosures and collateral to ensure compliance with APRA regulatory changes
• Specialized in drafting and executing complex insurance contracts for superannuation trusts
• Reviewed technical content of insurance policy documents and coordinated with insurers and legal teams to ensure ongoing currency
• Conducted pricing reviews, gap analysis, and successfully negotiated terms with insurers to optimize client outcomes
• Identified and recommended tailored insurance solutions to enhance client satisfaction and experience
• Served as the main point of contact for technical queries related to insurance disclosure compliance
• Provided subject matter expertise (SME) for insurance product and technical inquiries in compliance and business improvement projects

• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Acted as the 2IC, ensuring smooth execution of responsibilities and maintaining consistent operational standards

• Supported Advisors in risk management by preparing Statements of Advice and negotiating insurance terms
• Ensured competitive premiums by identifying new opportunities and managing compliance standards
• Assisted in overseeing the Advisor’s diary and renewals process

• Managed product due diligence processes, liaising with actuarial, compliance, and legal teams
• Conducted competitor analysis and recommended product improvements
• Identified errors in quoting tools and coordinated with relevant stakeholders to resolve issues

• Maintained life insurance policy content and acted as a SME for technical queries and policy interpretation
• Negotiated better pricing and product terms to retain large clients
• Prepared market analysis and developed self-service tools for product knowledge gaps
• Managed product backlog effectively to ensure timely delivery of high-priority features without compromising quality or scope.

• Provided life and disability insurance consulting to corporate clients of Mercer Super Trust
• Successfully negotiated insurance terms to optimize client outcomes and contributed to complex policy recommendations
• Managed re-pricing, premiums billing, and training offshore/onshore staff to ensure process accuracy
• Provided exceptional customer service by promptly addressing inquiries, concerns, and requests related to policy changes.
• Assisted in developing marketing materials for targeted outreach campaigns, increasing brand visibility within key demographics.