Natalie Pershouse
Gladstone Region,Australia
Summary
Dynamic and dedicated professional with extensive experience in customer service and cleaning roles, including at Coles. Proven ability to resolve complaints effectively and maintain high standards of hygiene. Strong communication skills and a commitment to excellence ensure customer satisfaction and operational efficiency. Skilled in point-of-sale systems and adept at time management.
Overview
29
29
years of professional experience
Work History
CSA delivery driver
Coles
Gladstone, QLD
04.2022 - Current
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints and issues promptly and effectively.
- Processed transactions accurately using point-of-sale systems.
Cleaner
CMBM Facility Services
, Australia
01.2015 - Current
Relief cleaner
Bororen State School
Bororen, Australia
01.2015 - 12.2015
Casual Teacher Aide
Clinton State School
Clinton, Australia
01.2015 - 12.2015
Customer Service
Olly's IGA
Cairns, Australia
01.2000 - 12.2007
Cleaner
All Seasons Cairns Village Resort
Cairns, Australia
01.1998 - 12.2000
Cleaner
Sheridan Mirage
Port Douglas, Australia
01.1998 - 12.2000
Education
QLD Driver's Licence -
MSIC -
QER Induction Certificate -
Gladstone Skillshare -
Skills
- Respectful
- Honest
- Dedicated
- Hardworking
- Calm under pressure
- Initiative
- Self-motivation
- Time management
- Integrity
- Ethics
- Awareness of COVID hygiene procedures
- Communication skills
- Interpersonal skills
- Professionalism
- Attention to detail
- Accuracy
- Leadership skills
- Teamwork
- Complaint handling
- Resolution skills
- WPHS regulations
- Emergency response
- OH&S equipment
- Willingness to upskill
- Written communication
- Verbal communication
- Reporting
- Sales
- Hospitality services
- Ancillary duties
- Portering duties
- Cleaning knowledge
- Facility services knowledge
- Service Agreements compliance
- Safe handling of chemicals
- Point of sales terminals
- Stock replenishment
- Customer service excellence
- Identifying customer needs
References
Joshua Hart, previous Coles online supervisor, Gladstone, 0423 452 261
- Tanya Butcher, Cairns, 0416 714 980
- Racheal Mills, Personal reference, 0428 411 364
Industry Skills
- Capabilities in written & verbal communication, reporting, sales and hospitality services
- Performs a range of ancillary and portering duties
- Excellent and diverse knowledge of Cleaning and Facility Services
- Providing cleaning services strictly in accordance with agreed scopes of works and Service Agreements
- Safe handling and disposal of products and chemicals
- Use and balance of point of sales terminals
- Stock replenishment
- Excellence in customer service with the ability to identify customer needs
Employment Timeline
20/07/22, current CSA delivery driver Coles, Gladstone
01/01/16, 10/07/22 CMBM casual cleaner, Gladstone
- 01/01/15, 12/31/15, Relief cleaner, Bororen State School
- 01/01/15, 12/31/15, Casual Teacher Aide, Clinton State School
- 01/01/00, 12/31/07, Customer Service, Olly's IGA, Cairns QLD
- 01/01/98, 12/31/00, Cleaner, All Seasons Cairns Village Resort
- 01/01/98, 12/31/00, Cleaner, Sheridan Mirage, Port Douglas
Timeline
CSA delivery driver
Coles
04.2022 - Current
Cleaner
CMBM Facility Services
01.2015 - Current
Relief cleaner
Bororen State School
01.2015 - 12.2015
Casual Teacher Aide
Clinton State School
01.2015 - 12.2015
Customer Service
Olly's IGA
01.2000 - 12.2007
Cleaner
All Seasons Cairns Village Resort
01.1998 - 12.2000
Cleaner
Sheridan Mirage
01.1998 - 12.2000