Natalie Piuk

Role Summary – General Manager (NWYAS)
As General Manager, I report directly to the Board and lead organisational strategy, governance, risk and service delivery across federally and state-funded programs. I manage government contracts and compliance, oversee funding agreements, budgets and performance reporting, and ensure strong safeguarding and quality standards. I lead external partnerships with government agencies, NGOs, housing and settlement providers, and culturally diverse and migrant communities to coordinate housing, reintegration and wrap-around support for vulnerable young people. I drive cross-sector collaboration, workforce leadership, and continuous improvement to deliver measurable outcomes and sustainable services.

Role Summary – Legal Secretary / Conveyancing (Kalgoorlie, WA)
Alongside my everyday Legal Secretary and Conveyancing responsibilities, I also performed the following roles relevant to community engagement, settlement support, and cross-cultural liaison within a regional context:

Additional Relevant Experience – Regional Community Engagement

• Lived and worked in Kalgoorlie during the mining boom, supporting new arrivals from Pacific Island nations, Africa, and Asia as they adjusted to life in a regional town.
• Provided informal settlement and reintegration support to individuals and families, helping them navigate local services and community life.
• Connected community members with local churches, sporting clubs, and cultural groups to support social inclusion, wellbeing, and belonging.
• Built trusted relationships with multicultural community members, demonstrating strong cultural awareness, empathy, and professionalism.
• Found strong professional purpose in supporting people to feel welcomed, settled, and confident in their new community.

Role Summary
In my role as Regional Manager, Goldfields Region, I reported directly to the Executive Leadership Team and managed operations across six different sites. My role included contract management, staff management, coordination of services, and overall responsibility for service delivery across the region.

Relevant Experience from this Role

Kokoda Leadership Program – Papua New Guinea

• Supported and contributed to the Kokoda Leadership Program in Papua New Guinea.
• Coordinated leadership activities and engagement with PNG-based stakeholders.
• Supported participants and facilitated cross-cultural leadership experiences.
• Assisted with program coordination and relationship-building with community leaders in PNG.

Multicultural Community Engagement & Social Integration (Goldfields Region)

• Coordinated social engagement and support for young families from migrant backgrounds to help them integrate into the Goldfields community.
• Supported families to feel connected and welcomed by linking them with local services, churches, sporting clubs, and cultural community groups.
• Helped create a strong sense of community and belonging for families settling into a regional town.

Community Liaison & Culturally Safe Spaces

• Worked in the community liaison space to ensure our team provided a safe, welcoming space that people from all cultures felt comfortable accessing.
• Built trust with multicultural communities to support engagement with our services.

Multicultural Events & Cultural Celebrations

• Supported and hosted International Multicultural Days within the community.
• Supported celebrations of other countries’ significant Independence Days to give community members a sense of belonging, even while being far from home.
• Created opportunities for people from different cultural backgrounds to connect, celebrate their identity, and feel included in the local community.

• Maintained regular communications and provided support to Aboriginal people with criminal justice support locally and around Western Australia.
• Broad understanding and cultural awareness of supporting incarcerated Aboriginal clients and providing support to their families and communities.
• Flexible and willing to be a team player in assisting lawyers to provide the best defense for our Aboriginal clients when needed, to encourage the company to achieve its objectives, and most importantly, serve our clients effectively.
• Provided referrals, ensuring smooth transition to life outside prison/rehabilitation.
• Ensured client confidentiality and professional management of personal records/information, and checked conflict of interest.
• Balanced conflicting priorities in order to manage workflow and ensure proper prioritization.

• I had the privilege of organizing and running meetings for the Department of Coffee with numerous bilateral partners in the Pacific region, including Australia.
• A highlight of my career was working with a team in developing a financial proposal seeking assistance from the Government for coffee projects.
• It resulted in a meeting with the High Commissioner of Australia and the Papua New Guinea Coffee Ministry to discuss using coffee plantations as a source of revenue to support low-income earners and subsistence farmers facing financial hardships.