Hi, I’m
Natalie Pollock
Secret Harbour,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
39
years of professional experience
Work History
Richardson Strata Management Services (RSMS)
Senior StrataManager
06.2021 - 04.2022
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
Blackburne Property Group
Senior Strata Manager
06.2016 - 04.2021
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Created financial models and analyzed financial statements.
- Updated spreadsheets with statistical, financial and non-financial information.
- Created detailed financial reports based on financial statuses and data.
- Identified clients' financial conditions and needs through financial planning analysis.
- Prepared, analyzed and verified annual reports and financial statements to assess financial condition and facilitate financial planning.
- Developed financial strategies by guiding client to establish financial goals and matching goals to appropriate financial plans.
- Provided financial management information by preparing financial status analysis and reports.
- Updated and reviewed financial reporting packages and managed financial reporting processes.
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
- Conducted in-depth financial analyses of income statements and balance sheets to clarify organization financial model and current financial health state.
- Processed financial transactions for clients.
- Assessed financial statements and records.
- Forecasted expenditures and revenues to establish department's financial position by examining and analyzing financial reports and discussing financial data and future requirements.
- Prepared accurate and timely financial statements and reviewed monthly financial results with operating management.
- Researched and calculated impact of operational changes to budget, financial data and financial systems.
- Monitored clients' financial situation by tracking changes in wealth and life circumstances, analyzing financial plan results and identifying and evaluating new financial strategies.
- Estimated financial requirements of new projects.
- Oversaw accounting, budgeting, and financial reporting.
- Monitored financial performance through daily reports.
- Conducted financial audits on scheduled basis.
- Explored opportunities to help clients achieve financial goals through careful identification of customers' total financial profiles.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Planned and executed meetings and events and attended meetings to take meeting minutes.
- Organized meetings and scheduled events.
- Scheduled meetings and managed calendar.
- Ran meetings and gathered required documentation.
- Chaired committees, work groups and meetings.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Scheduled meetings, hearing, mediations and settlement conferences.
- Attended staff training sessions, meetings and programs.
Savills
Leasing Administrator Agent
05.2012 - 08.2015
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Edited all content before publishing it or sending it to clients.
- Led development of marketing collateral to support marketing plans.
- Aided marketing initiatives by contributing technical and marketing content.
- Coordinated distribution of marketing collateral in partnership with marketing team members.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
- Developed and implemented marketing strategies.
- Supervised social media marketing strategies.
- Drafted comprehensive marketing and leasing plans.
- Oversaw marketing communications, advertising, and events.
- Stayed within budget for marketing expenses.
- Examined and analyzed current marketing strategies.
- Prepared property reports.
Larkhill Veterinary Clinic
Senior Veterinary Nurse
03.2005 - 06.2013
Job overview
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
- Designed and created client education materials and marketing materials for hospital services.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
Pride Projects
Leasing Coordinator / Office Assistant / Manager
01.2004 - 05.2013
Job overview
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Perth Zoo
Senior Zoo Keeper
08.1993 - 04.2006
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered clear presentations during meetings with clients and colleagues, using effective public speaking skills.
- Advised general public about emergency protocols.
- Gave presentations to community organizations, schools, and other groups to educate public about different resources.
- Forged strong media relationships to further public relations goals.
- Developed safety awareness program consisting of construction safety audits and safety meetings.
- Participated in safety programs and upheld safety culture.
- Conducted safety evaluations to recommend alternate safety procedures.
- Enforced safety standards, proper PPE use and work area safety.
- Compiled and maintained log books, run reports and training records.
- Provided guidance, assistance, and training to employees when needed.
- Provided job training and monitored performance of team members.
- Developed, delivered and evaluated education and training programs.
- Participated in continuing education and professional development activities.
- Provided ongoing nutrition assessment and outcome-oriented nutrition counseling to achieve and sustain nutritional status.
- Prepared healthy foods based on personalized nutrition plans.
- Planned breeding programs and optimized schedules for maximum efficiency.
- Used recognized breeding practices to stabilize and improve stock.
- Managed breeding programs while factoring in issues such as animal age and readiness.
- Studied weight, feed, health, genetics and milk production records to determine feed formulas, food rations and breeding schedules.
Education
Boxhill UniversitySydney, NSW
Certificate IV from Zookeeping
Edith Cowan UniversityPerth, WA
Bachelor of Science from Human Biology
South Metropolitan TAFEBentley, WA
Certificate IV from Veterinary Nursing
South Metropolitan TAFEBentley, WA
Certificate III from Veterinary Nursing
TAFEBentley, WA
Certificate IV from Strata Community Managment
04.2021
Edith Cowan UniversityPerth, WA
Graduate Diploma from Secondary Education
11.2005
Skills
- Strong Time Management
- Flexible and Adaptable
- Self-Motivated
- Active Listening
- Decision-Making
- MS Office
- Problem-Solving
- Planning and Coordination
- Teambuilding
- Maintenance and Repair
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Written Communication
- Interpersonal Communication
- Customer Service
- Customer Management
- Customer Care
- Customer Understanding
- Customer Communication
- Client Safety
- Client Networks
- Client Satisfaction
- Client Recordkeeping
- Client Administration
- Client Education
- Client Servicing
- Client Supervision
- Client Engagement
- Financial Management
- Financial Documentation
- Financial Services
- Financial Assistance
- Financial Administration
- Communication
- Communication Abilities
- Team Oriented
- Positive Company Representation
- Goal Achievement
Timeline
Senior StrataManager
Richardson Strata Management Services (RSMS)
06.2021 - 04.2022
Senior Strata Manager
Blackburne Property Group
06.2016 - 04.2021
Leasing Administrator Agent
Savills
05.2012 - 08.2015
Senior Veterinary Nurse
Larkhill Veterinary Clinic
03.2005 - 06.2013
Leasing Coordinator / Office Assistant / Manager
Pride Projects
01.2004 - 05.2013
Senior Zoo Keeper
Perth Zoo
08.1993 - 04.2006
Boxhill University
Certificate IV from Zookeeping
Edith Cowan University
Bachelor of Science from Human Biology
South Metropolitan TAFE
Certificate IV from Veterinary Nursing
South Metropolitan TAFE
Certificate III from Veterinary Nursing
TAFE
Certificate IV from Strata Community Managment
Edith Cowan University
Graduate Diploma from Secondary Education
Similar Profiles
Shabnam SayedShabnam Sayed
Accountant at M/s. Infinity Strata Management LLC formerly known as M/s. PLACE Strata Management LLC, Owners Association - DAMACAccountant at M/s. Infinity Strata Management LLC formerly known as M/s. PLACE Strata Management LLC, Owners Association - DAMAC
Thirumoorthi SundaramThirumoorthi Sundaram
Quality Professional at Innovations Global Management Services (Strata)Quality Professional at Innovations Global Management Services (Strata)
Jacob DykstraJacob Dykstra
Strata Manager at Lifestyles Strata ManagementStrata Manager at Lifestyles Strata Management
Tyler ReeveTyler Reeve
Warehouse Forklift Operator at Bunnings WarehouseWarehouse Forklift Operator at Bunnings Warehouse
Julie WilliamsonJulie Williamson
Office Administrative Assistant at Silver Chain GroupOffice Administrative Assistant at Silver Chain Group