Natalie Portelli
MELBOURNE
Summary
Customer-Focused Customer Service Agent demonstrating high productivity and efficient task completion. Delivered exceptional customer experiences through problem-solving, communication, and conflict resolution skills. Committed to enhancing team goals and ensuring customer satisfaction through active listening, empathy, and adaptability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Probe cx-Flagstaff
03.2026 - 05.2026
- Training 3 weeks in office
- Working with accounts
- Customer service
- Customer service , door person
Customer Service
Harris Scarfe-Cheltenham
Cheltenham
02.2022 - 10.2025
- Monitored the front of store for security reasons.
- Checked bags in and out of store
- Registers at the front.
Sales Consultant
Tarocash-Moorabbin Airport
Moorabbin Airport
10.2021 - 12.2022
- Managed the Frankston store.
- Closed and opened the store
- Client based
- Made fast sales
Retail Assistant
Tk maxx-Moorabbin
Moorabbin
06.2018 - 02.2022
- Department manager for kids
- Registers fast paced during busy hours.
- Customer service.
- Closing store
- Beauty products department
- Worked in Homewares a fair bit.
Customer Service Team Member
TK Maxx-Vic city store
Vic city
04.2016 - 04.2018
- Register work
- Greeting customers
- Being a ladies department manager and men's department manager
- Checking bags
- Answering customer questions.
Client advisor in retail
Armani jeans-Chadstone
Chadstone
11.2015 - 03.2016
- Working in luxury sales
- Greeting customers and making sales
- Adding customers to database
- Gift wrapping
- Working during Xmas and extended hours.
Customer Service
Best and less-Chadstone
Chadstone
10.2008 - 10.2015
- Assisted in various departments to support overall operations
- Operated cash registers efficiently
- Facilitated friend sign-up process
- Coordinated setup for catalogue sales to enhance customer experience
- Provided friendly customer service to foster positive interactions
Education
Medical - Certificate III
Holmesglen tafe
ChadstoneRetail - Certificate II
Completed at best and less
ChadstoneRetail - Certificate I
Completed at best and less
ChadstoneSkills
- Customer service
- Call handling techniques
- Conflict resolution
- Sales techniques
- Interpersonal communication
- Account management
- Retail
- Computer skills
- Business
Eligible To Work In Australia
Yes
Certification
Drivers License, On hand
Total Years Of Experience
15
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Agent
Probe cx-Flagstaff
03.2026 - 05.2026
Customer Service
Harris Scarfe-Cheltenham
02.2022 - 10.2025
Sales Consultant
Tarocash-Moorabbin Airport
10.2021 - 12.2022
Retail Assistant
Tk maxx-Moorabbin
06.2018 - 02.2022
Customer Service Team Member
TK Maxx-Vic city store
04.2016 - 04.2018
Client advisor in retail
Armani jeans-Chadstone
11.2015 - 03.2016
Customer Service
Best and less-Chadstone
10.2008 - 10.2015
Medical - Certificate III
Holmesglen tafe
Retail - Certificate II
Completed at best and less
Retail - Certificate I
Completed at best and less