Natalie Price
Hampton,VIC
Summary
Highly motivated professional with a proven track record in sales and a strong focus on customer service and attention to detail. Seeking an opportunity to utilize experience and contribute to a dedicated and collaborative team. Confident in ability to deliver exceptional results and exceed expectations. Eager to leverage skills and make valuable contributions in a dynamic work environment.
Overview
28
28
years of professional experience
Work History
Sales Assistant
The King of Knives
Chadstone, VIC
01.2016 - 01.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions.
- Established rapport with customers using active listening and interpersonal skills.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Senior Console Operator
Caltex Service Station, VIC
Frankston, VIC
01.1997 - 01.2004
- Customer Service via face-face and telephone,
- Processing financial transactions, including cash handling and EFTPOS,
- Stock control including ordering, stock take and rotating, General cleaning duties as required,
- Multiple training courses for customer service & sales, safety, food and hygiene, spotting shop lifters, fire and emergancy procedures, first aid, product knowlege, attention to detail and personal appearance.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Exceeded performance metrics consistently, demonstrating dedication to excellence in all aspects of the role as a Console Operator.
- Reacted calmly during times of highly stressed or emergency situations.
Store Manager
Groove Accessories QLD
Gold Coast, QLD
01.2008 - 01.2010
- Managed a team of 10 employees, Rosters, Store Displays, Merchandising, Promotions, Cash handling/Banking, Training staff in product knowledge and Customer Service, Record Sales, Perfectionist & Punctual, Built great customer relationships
Sales Assistant/team leader
Dimmeys & Forges VIC
01.1997 - 01.2000
- Processing financial transactions, including cash handling and EFTPOS, Team leader responsibility’s, authorising refunds, collecting floats, organising lunch breaks, Lay by counter procedures, Stock take, Store presentation, Sales
Sales / Repair Technician
Ifone Haven
Frankston, VIC
03.2020 - 12.2023
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Reduced device downtime with regular maintenance and preventative measures.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Communicated with suppliers and vendors to order new parts and components.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Facilitated cost savings for customers by utilizing refurbished parts when appropriate without compromising the quality of the repair.
- Minimized device returns by ensuring all repairs were completed accurately and thoroughly before returning them to customers.
- Identified potential opportunities for upselling additional services such as extended warranties or upgraded hardware based on individual client needs.
- Assisted clients with installation, setup, and configuration of new hardware or software components as needed after repairs were completed.
Freelance Sign Writer & Design
Amazesign
01.2018 - Current
- Customer Service, Vinyl cutting, Designing of logo’s, Car graphics, Window Graphics
Group leader
Little Stars Early Learning Center, QLD
01.2004 - 01.2006
- Programming/Planning, Diploma in Children’s service/Community Services, Development and wellbeing of Children ages 1-5years, Creativity, Caring, Responsibility, Built Relationships with children and parents
Signage Assistant & Office assistant
Excel Screen-printing
01.2011
- Customer Service via phone and face-face, General administration duties, Cutting and weeding vinyl, Laminating and installs, Screen printing, General signage productions, Working with a variety of difference materials, Accounts & invoicing (knowledge of MYOB)
Signage Assistant
Century Graphics, VIC
01.2010
- Cutting and weeding vinyl, Laminating and installs, Screen printing, General signage productions, Working with a variety of difference materials, Customer Service, Assisted at market stall
Production Assistant
The Corporate Window Film Company
01.2016 - 01.2017
- Cutting and weeding vinyl, Laminating and installs, General signage productions
Signage Assistant
Quality Signs
01.2012
- Customer Service, Cutting and weeding vinyl, Laminating, Installs, Vehicle wrapping, General signage productions, Working with a variety of difference materials
Signage Assistant
Gold Coast Displays GCD Exhibitions, QLD
01.2006 - 01.2008
- Cutting and weeding vinyl, Laminating and installs, large format printing & maintenance, Roland Versa works, Large forms of signage production for exhibition displays, Working with a Large team to meet many deadlines
Education
Small Business Management
NEIS Program
VIC Government Program Diploma - Leadership And Management
Diploma of Leadership And Management
Open CollegesYear 7-10 - Mathematics And Computer Science
Frankston High School
Frankston, VICYear 11&12 - Business Management
Sandringham College - Beaumaris Campus
Beaumaris, VICDiploma In Community Service/ Children’s Service - Child Care
Kath Dickson
QueenslandSkills
- Quality and Efficient Customer Service
- Cash Handeling
- Merchandising, Stocktaking, Visual Product Displays
- Accounts & Invoicing
- Signage
- Store/Team Management
- Computer Skills In Multiple Programs
- Verbal and Written Communications
- Relationship Building
- Data Entry
- File and Record Keeping
- Attention to Detail
Accomplishments
Recieved honours certificate for score of 99.6% from a mystery shopper.
References
Available upon Request
Timeline
Sales / Repair Technician
Ifone Haven
03.2020 - 12.2023
Freelance Sign Writer & Design
Amazesign
01.2018 - Current
Sales Assistant
The King of Knives
01.2016 - 01.2018
Production Assistant
The Corporate Window Film Company
01.2016 - 01.2017
Signage Assistant
Quality Signs
01.2012
Signage Assistant & Office assistant
Excel Screen-printing
01.2011
Signage Assistant
Century Graphics, VIC
01.2010
Store Manager
Groove Accessories QLD
01.2008 - 01.2010
Signage Assistant
Gold Coast Displays GCD Exhibitions, QLD
01.2006 - 01.2008
Group leader
Little Stars Early Learning Center, QLD
01.2004 - 01.2006
Senior Console Operator
Caltex Service Station, VIC
01.1997 - 01.2004
Sales Assistant/team leader
Dimmeys & Forges VIC
01.1997 - 01.2000
Small Business Management
NEIS Program
Diploma - Leadership And Management
Diploma of Leadership And Management
Year 7-10 - Mathematics And Computer Science
Frankston High School
Year 11&12 - Business Management
Sandringham College - Beaumaris Campus
Diploma In Community Service/ Children’s Service - Child Care
Kath Dickson