Natalie Quilter
Perth
Summary
Dynamic Key Account Manager with Hilti, driving over $1.8m in annual sales. Expert in client relationship management and market analysis, achieving a 15% sales increase through strategic upselling and tailored solutions. Proven problem solver and adaptable team player, committed to delivering exceptional customer service and fostering long-term client loyalty.
Overview
19
19
years of professional experience
Work History
Key Account Manager
Hilti
Perth
10.2019 - Current
- Oversee portfolio of focus clients generating annual sales exceeding $1.8m
- Enhanced customer sales by 15% annually through reinforcement of existing customer relationships and acquisition of new sales
- Conducted regular account reviews to assess client needs and provide tailored solutions.
- Managed contract negotiations to align client expectations with service capabilities.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Resolved client issues promptly, ensuring high levels of customer service satisfaction.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Negotiated contract terms with clients and established important deadlines.
- Sought out opportunities for upselling additional products or services to existing customers.
- Provided training sessions for customers on how best utilize the company's products or services.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Produced sales documents, finalized deals and filed records.
- Provided training and support to junior team members on account management best practices.
Real Estate Consultant
Countrywide Signs Ltd / Boards Online Ltd
Leicester
07.2009 - 03.2019
- Built relationships with clients through effective communication and follow-up.
- Developed marketing strategies to promote listings effectively.
- Advised clients on real estate market trends and property valuations.
- Coordinated with lenders, inspectors, and appraisers during transactions.
- Followed up with clients after closing a transaction to ensure satisfaction levels were met.
- Conferred closely with clients to understand needs and financial means related to planned property purchases.
- Negotiated with buyers, sellers, landlords and tenants to reach favorable agreements.
- Conducted market research to determine competitive pricing for properties.
- Established relationships with lenders, brokers and other professionals in the real estate industry.
- Coordinated inspections of potential properties by qualified appraisers or contractors.
- Cultivated strong client connections, building trust to foster loyalty and long-term business connections.
- Reviewed offers from prospective buyers or tenants before presenting them to clients.
- Presented properties to potential buyers and addressed questions.
- Showed residential properties and explained features, value and benefits of available homes.
Recruitment Consultant
Huntblue
Leicetser
01.2007 - 01.2009
- Conducted candidate interviews to assess skills and cultural fit.
- Developed recruitment strategies to attract top talent across various industries.
- Managed client relationships to understand hiring needs and preferences.
- Utilized applicant tracking systems for efficient candidate management
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Utilized social media networks for sourcing passive job seekers.
- Provided training and guidance to junior consultants on best practices.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Conducted reference checks for shortlisted candidates.
- Coordinated interview schedules between hiring managers and applicants.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Education
Bachelor of Arts - Educational Psychology
De Monfort University
Leicester UK09-2007
Skills
- Client relationship management
- Market analysis
- CRM utilization
- Customer service excellence
- Problem solving
- Adaptability to change
- CRM software proficiency
- Teamwork and collaboration
- Self motivation
Hobbies and Interests
- Pilates
- Running
- Beach walks
- Spending time with friends and family
References
References available upon request.
Timeline
Key Account Manager
Hilti
10.2019 - Current
Real Estate Consultant
Countrywide Signs Ltd / Boards Online Ltd
07.2009 - 03.2019
Recruitment Consultant
Huntblue
01.2007 - 01.2009
Bachelor of Arts - Educational Psychology
De Monfort University