NATALIE ROACH
Campbelltown,Australia
Summary
Experienced and highly educated professional with a strong commitment to data integrity and a passion for client education. Extensive experience as a caseworker working closely with indigenous communities, gaining valuable insights and fostering meaningful connections. Consistently recommended the most suitable support options to individuals in need. Skilled in effective communication, problem-solving, and cultural sensitivity. Well-equipped to excel in any role requiring empathy and a dedication to making a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IFP Case Worker
Kari
07.2024 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Developed strong cooperative relationships with coworkers and managers.
- Followed instructions and procedures to complete assigned tasks.
- Collected, arranged, and input information into database system.
Case Worker
Macarthur family and youth services
10.2021 - Current
- Trauma Informed Care Framework
- Case Documentation
- Teamwork and Collaboration
- Referral Coordination
- Strategic planner
- Group facilitation
- Problem-Solving
- Suicide prevention specialist
- Active Listening
- Decision-Making
- Relationship Building
- Family maintenance
- Attended professional trainings related to best practices in case management techniques
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements
- Facilitated group sessions focusing on topics such as life skills development and conflict resolution
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans
- Maintained accurate records of client information in accordance with agency policies and procedures
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources
- Developed individualized service plans based on client's strengths and identified needs
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals
Supervised Contact Worker (out of Home Care)
nghadi family services
03.2018 - 09.2020
- Conducted outreach activities in the community in order to identify potential new referrals for program services
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources
- Conducted home visits to assess client needs, evaluate goals, and document service delivery progress toward goals
- Developed relationships with local agencies to ensure access to necessary services for clients
- Actively participated in interagency meetings designed to coordinate care among multiple providers
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients
- Coordinated between various entities to manage cases
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals
- Advocated on behalf of clients to secure necessary services and support
- Communicated regularly with supervisors regarding progress of projects and completed tasks
- Established professional working relationships with staff from various levels
- Developed positive customer relationships through friendly greeting and excellent service
- Built and maintained working relationships with peers and upper management
- Worked hard to learn required tasks quickly to maximize performance
- Uphold high standards of productivity and quality in operations
- Addressed customer needs, responding to specific requests
- Identified needs of customers promptly and efficiently
Education
Advanced Dipolma Community Services Case Management - Family And Community Services
Bca National Training Group
11.2017
Skills
- Professional boundaries
- Ethical Practice
- Client Engagement
- Highly effective communication
- Proficient in Dex
- Proficient in MS office
- Proficient in excel
- Motivational Interviewing
- Client interaction
- Community outreach expert
- Reliability
- Time Management
- Case documentation
- Trauma informed care
- Crisis intervention
- Referral coordination
- Client assessment
- Individualized service plans
- Relationship building
- Client advocacy
- Conflict resolution
- Teamwork and collaboration
- Task prioritization
- Willingness to learn
- Positive attitude
- Collaboration and teamwork
- Leadership qualities
- Complex Problem-solving
Certification
- Trained in Love bites Facilitation
- Rage
- Circle of security
- 123 Magic
- Suicide prevention training with i assist
Timeline
IFP Case Worker
Kari
07.2024 - Current
Case Worker
Macarthur family and youth services
10.2021 - Current
Supervised Contact Worker (out of Home Care)
nghadi family services
03.2018 - 09.2020
- Trained in Love bites Facilitation
- Rage
- Circle of security
- 123 Magic
- Suicide prevention training with i assist
Advanced Dipolma Community Services Case Management - Family And Community Services
Bca National Training Group
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