Natalie Rosa
Urunga,NSW
Summary
Dynamic Employment Consultant with extensive experience at KEY Employment & Training, excelling in relationship management and customer service. Proven track record in empowering clients to achieve sustainable employment through tailored support and effective communication. Proficient in Microsoft Office, demonstrating attention to detail and a commitment to client success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independant Support Worker
Natalie Rosa Support Services & Beyond Ability Support Services
Coffs Harbour region, NSW
05.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare providers for better support.
- Implemented individualized care plans tailored to each client's needs and preferences.
- Provided emotional support and companionship to enhance client well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Maintained accurate documentation of client interactions and care provided.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Prepared meals according to dietary guidelines set forth by nutritionists or physicians; monitored food intake levels as necessary.
- Facilitated group activities such as board games, art projects, music sessions.
- Transported clients to appointments and recreational outings.
- Supported clients in medication management by reminding them when to take medications and providing assistance with opening containers as needed.
Support Mentor for ParentsNext
Bamara Education & Training
Coffs Harbour, Bellingen & Nambucca Heads, NSW
02.2022 - 02.2024
- Supported parents in 'ParentsNext' program through mentorship and guidance.
- Empowered customers by identifying education and employment goals.
- Assisted customers with job applications, CV creation, interview preparation, and employability training.
- Developed customized mentoring plans aligned with individual strengths and aspirations.
- Guided participants through career development and personal growth activities.
- Facilitated workshops to strengthen communication and teamwork skills.
- Provided tailored advice on career paths, job opportunities, and educational options.
- Maintained detailed records of mentor-mentee interactions to monitor progress.
Employment Consultant & NDIS Support worker
KEY Employment & Training
Coffs Harbour, NSW
05.2015 - 05.2021
- Provided tailored assistance to participants with disabilities for sustainable employment pathways.
- Supported participants in maintaining long-term employment through case management and job coaching.
- Established rapport with employers to effectively address skills and labor needs.
- Connected participants to relevant training and skill development opportunities.
- Collaborated with employers to identify job vacancies and match candidates accordingly.
- Built relationships with stakeholders through networking and regular communication with various organizations.
- Performed high-level administrative tasks including data entry, appointment scheduling, and electronic file management.
- Utilized computer systems such as Microsoft Office, DENMAX, and Human Services operating system (ESS).
Employment consultant
Nortec, Employment & Training
Coffs Harbour
02.2013 - 05.2015
- Facilitated individualized support for clients to secure sustainable employment and training outcomes.
- Sourced and secured work placements, emphasizing exceptional customer service to inspire job seekers.
- Achieved monthly employment and recruitment targets for both individual and team performance.
- Monitored clients through all employment process stages, providing tailored services such as job matching and training referrals.
- Collaborated with internal and external stakeholders, including government bodies and local employers.
- Established strong rapport with job seekers to enhance motivation for achieving sustainable employment.
- Executed high-level administrative tasks using Microsoft Office, ESS, Bridge, and other systems.
- Managed appointment scheduling, data entry, electronic client file management, and general office duties.
Customer Service Officer - EL3
Department of Human Services
Coffs Harbour, NSW
01.2012 - 01.2013
- Delivered effective customer service through active listening and positive communication techniques.
- Completed comprehensive training programs in General Enquiries and Family Assistance Office.
- Assisted customers in identifying queries and needs based on individual circumstances.
- Promoted Centrelink products and services tailored to customer requirements.
- Provided appropriate referral options to enhance access to relevant products and services.
- Explained actions taken during calls to ensure customer understanding.
- Demonstrated sound knowledge of government policies and legislation.
- Maintained a professional image as a representative for government services.
Trainee Administration Officer
Enterprise and Training Company (ETC)
Coffs Harbour
12.2010 - 12.2011
- Delivered effective customer service as an Administration Assistant and receptionist, duties consisted of;
- Meet and greet clients
- Liaised with different departments within ETC
- Answer telephones
- Direct all inquiries by email, Fax or telephone correspondence
- Document all inquiries using electronic filing systems
- Scheduling appointments using Government (ESS) software program.
- Assisted clients with resume building, job applications, cover letters and Selection Criteria's
- Assisted clients with navigating the computers available for job seeking and training purposes
Education
Certificate III - Business Administration
Enterprise and Training Company (ETC)
Coffs Harbour, NSW01.2012
Certificate IV - Small Business Management (NEIS program)
Enterprise and Training Company (ETC)
Coffs Harbour, NSW01.2011
Bachelor of Visual Arts - uncompleted
Southern Cross University
Lismore, NSW01.2008
Diploma of Fine Arts -
Seaforth College of TAFE
Sydney01.2000
Higher school certificate -
Mater Maria College
Warriewood, Sydney01.1997
Skills
- Interpersonal and communication skills
- Customer service excellence
- Attention to detail
- Relationship management
- Team collaboration
- Integrity and trustworthiness
- Enthusiasm and motivation
- Reliability and responsibility
- Punctuality and organization
- Planning and scheduling skills
- Ability to work under pressure
- Extensive administrative experience
- Knowledge of government and corporate programs
- Microsoft Office proficiency
Certification
- Full NSW driver's license, reliable vehicle with comprehensive insurance
- NDIS worker screen check, 2023
- Completed NDIS employee modules
- National Employment Police Check, Certsy
- Working with Children Check, WWC0181717E, 2023
- First Aid and CPR Certificate, 2024
- Mental Health First Aid Certificate, 2014
- Negotiation and crisis intervention course, 2013
References
Mike Swarbrick
(Former) Operations Manager, KEY Employment,
w: 02 6650 0512 m: 0417 513 636
e:michael@carersnsw.org.au
Nick Collett
DES Manager, KEY Employment
w: 02 6691 9999 m: 0458 513 681
e:nick@keyemployment.com.au
Timeline
Independant Support Worker
Natalie Rosa Support Services & Beyond Ability Support Services
05.2024 - Current
Support Mentor for ParentsNext
Bamara Education & Training
02.2022 - 02.2024
Employment Consultant & NDIS Support worker
KEY Employment & Training
05.2015 - 05.2021
Employment consultant
Nortec, Employment & Training
02.2013 - 05.2015
Customer Service Officer - EL3
Department of Human Services
01.2012 - 01.2013
Trainee Administration Officer
Enterprise and Training Company (ETC)
12.2010 - 12.2011
Certificate III - Business Administration
Enterprise and Training Company (ETC)
Certificate IV - Small Business Management (NEIS program)
Enterprise and Training Company (ETC)
Bachelor of Visual Arts - uncompleted
Southern Cross University
Diploma of Fine Arts -
Seaforth College of TAFE
Higher school certificate -
Mater Maria College
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