Natalie Rutland
Mackay,QLD
Summary
Established conveyancer in the Mackay Region with in-depth understanding of applicable laws and policies in residential conveyancing matters seeking further challenges in the industry.
Overview
8
8
years of professional experience
Work History
Conveyancer
Property Law Centre
Mackay, QLD
15/06/22 - Current
- Negotiated terms of settlement between vendors, purchasers and other parties involved in a transaction.
- Organised settlements for the purchase or sale of real estate and ensured timely completion of all tasks.
- Conducted research on title searches to ensure accuracy in conveyancing process.
- Prepared and lodged transfer of land documentation with relevant authorities.
- Liaised with solicitors, mortgage brokers, banks and other financial institutions regarding client's loan application status.
- Ensured compliance with laws related to property transactions including stamp duty, registration fees.
- Managed client expectations throughout the conveyancing process by providing regular updates on progress of matters.
Senior Customer Service Officer
Bank of Queensland Mount Pleasant
07.2019 - 10/01/22
- Responsible for daily organising of branch daily tasks
- Handling sensitive customer information
- Consisting dealing with multiple parties to find solutions to customer problems
- General administration duties, receipting money, calls & organising appointments
- Daily reconciliation of cash & tills
- Responsible for authorising & making sure all bank tasks are meeting compliance rules
- Tier 2 accredited to provide general advice on banking products & insurance
- Meeting KPI’s
- Satisfying customer needs and fixing customer concerns
- General customer service duties
- Organising business accounts & business queries for the section of the banking department
- Completing title searches, security release paperwork and general lending support to the lending team.
Business Manager
Redline Motosports
02.2019 - 07.2019
- Responsible for submitting finance applications & settlements
- Insurance sales
- Handling sensitive customer information
- Responsible for all tax invoice’s insuring all monies are received for all deals
- General administration duties, receipting money, calls & organizing deliveries
- Daily reconciliation of bank statements & daily banking
- Accredited with BOQ finance & Triumph financial services
- Accredited with Eric insurance, Suncorp & Allianz, Honda Insurance motor vehicle insurance
- Meeting KPI’s
- Understanding of all the new Royal Commission changes into the financial industry
- Satisfying customer needs and fixing customer concerns
- General customer service duties.
Business Manager
Mackay City Auto Group
09.2018 - 02.2019
- Responsible for submitting finance applications & settlements
- Insurance sales
- Handling sensitive customer information
- Responsible for all tax invoice’s insuring all monies are received for all deals
- General administration duties, receipting money, calls & organizing deliveries
- Accredited with St
- George finance & Volkswagen financial services
- Accredited with Eric insurance, Suncorp & Allianz motor vehicle insurance
- Meeting KPI’s
- Understanding of all the new Royal Commission changes into the financial industry
- Satisfying customer needs and fixing customer concern.
Travel Consultant
Flight Centre Arana Hills
Brisbane
03.2016 - 07.2017
- Dealing with sales goals and KPI goals every day
- Meeting targets for sales and orders
- Satisfying customer needs and fixing customer concerns
- Taking some research home and conducting some at work
- Constantly learning and adapting on my feet
- Dealing with client financials on a daily basis
- Conducting meetings on a specific topic
- Administration duties e.g
- Answering phone calls, taking messages, dealing with other consultant’s customers & accounting
- Successfully completed - Certificate III in Retail Operations
- Commenced - April 2016
- Transferred stores.
Assistant Manager/ Experienced Consultant
Flight Centre Mackay Caneland
Mackay
- Dealing with sales goals and KPI goals every day
- Meeting targets for sales and orders
- Satisfying customer needs and fixing customer concerns
- Taking some research home and conducting some at work
- Constantly learning and adapting on my feet
- Dealing with client financials on a daily basis
- Conducting meetings on a specific topic
- Driving a team to meet KPI’s and sale targets
- Administration duties e.g
- Answering phone calls, taking messages, dealing with other consultant’s customers & accounting.
Skills
- General administration duties
- Customer service
- Research
- Conducting meetings
- Retail operations
- Team management
- Finance applications and settlements
- Handling sensitive customer information
- Compliance rules
- General advice on banking products and insurance
- Organizing business accounts
- Title searches
- Security release paperwork
- Lending support
- Legal Document Preparation
- Client Communication
- Lexis-Nexis
- Contract Review and Negotiation
- Establishing Effective Relationships
- Policy Knowledge
References
- Chris Carr, Assistant Team Leader – Flight Centre Arana Hills, Brisbane, 0733513954, chris.carr@flightcentre.com.au
- Sarah Molloy, Previous Assistant Team Leader – Flight Centre Canelands Senior Travel Consult – Travel Associates Mackay (Flight Centre Travel Group affiliated.), 0448068570, sarah_molloy@travel-associates.com.au
- Tammy Haug, Previous General sales manager at Mackay City Auto Group, 0437824855
Timeline
Senior Customer Service Officer
Bank of Queensland Mount Pleasant
07.2019 - 10/01/22
Business Manager
Redline Motosports
02.2019 - 07.2019
Business Manager
Mackay City Auto Group
09.2018 - 02.2019
Travel Consultant
Flight Centre Arana Hills
03.2016 - 07.2017
Conveyancer
Property Law Centre
15/06/22 - Current
Assistant Manager/ Experienced Consultant
Flight Centre Mackay Caneland
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