Natalie Ryan
Colbinabbin,VIC
Summary
I'm committed to ensuring customer satisfaction by providing exceptional service and support. I'm proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
29
29
years of professional experience
Work History
Art Gallery Assistant
Mitchelton Gallery of Aboriginal Art
04.2023 - Current
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalised art recommendations.
- Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
- Strengthened relationships with artists, collectors, museums, and other galleries through consistent follow-up communications.
- Ensured accurate record-keeping of artwork transactions by diligently updating sales documentation files.
- Conducted guided tours for visitors to offer insight into exhibited artworks.
- Managed all paper and digital documentation related to accessions, loans, transfers, and other collections-related transactions.
Licensee / Customer Service Representative
Australia Post
12.2020 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as an Australia Post Licensee.
- Maintained strict compliance with industry regulations, Australia Post policies, and ethical guidelines in all aspects of customer service delivery.
- Established rapport with diverse customers through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Investigated and resolved customer inquiries quickly.
- Trained new personnel regarding Australia Post LPO operations, policies and services.
Freelance Textile Designer
Self Employed
05.2011 - Current
- Displayed self-motivation to meet deadlines and produce new products with wide commercial appeal.
- Secured key accounts by presenting innovative design concepts that aligned with client needs and expectations.
- Regularly met with clients to discuss project progress and updates, maintaining open lines of communication throughout the entire process.
- Negotiated contracts to reach best possible outcome for client and generate most revenue.
- Designed award-winning textiles that were featured in prominent publications including Australian House & Garden Magazine and Home Beautiful Magazine, boosting brand recognition and credibility within the industry.
- Initiated sustainable practices in the design process by using eco-friendly materials and responsible sourcing methods.
- Managed multiple projects simultaneously while adhering to strict deadlines, resulting in high-quality work delivered on time.
- Knowledge of Adobe Creative Suite.
Textile Designer
Linen House
10.2001 - 06.2011
- Mentored junior designers, fostering an environment of continuous learning and professional growth within the team.
- Regularly presented to customers and industry groups on textile designs and design techniques.
- Managed multiple projects simultaneously while adhering to strict deadlines, resulting in high-quality work delivered on time.
- Regularly met with clients to discuss project progress and updates, maintaining open lines of communication throughout the entire process.
- Analysed sales data to identify popular styles and patterns influencing future design decisions accordingly.
- Attended industry trade shows to stay current on trends, materials, and technologies, informing future design strategies.
- Worked closely with marketing teams to develop promotional materials showcasing new textile collections effectively reaching target audiences.
Temporary Receptionist
Open TV / BSkyB, Channel 4 TV, Warner Music
10.1999 - 09.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone calls promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Textile Designer
Sheridan
11.1995 - 09.1999
- Worked independently and in a team environment to design new bedlinen collections for the Sheridan brand.
- Conducted trend research and analysis, allowing for timely creation of fresh and appealing textile designs.
- Worked closely with marketing teams to develop promotional materials showcasing new textile collections effectively reaching target audiences.
- Developed custom fabric designs for clients, leading to repeat business and positive customer feedback.
Education
Bachelor of Arts - Textile Design
RMIT
Melbourne, VICSkills
- Detail-oriented
- Adobe Creative Suite
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Critical thinking
- Organisational skills
- Effective communication
- Adaptability
- Cultural sensitivity
Timeline
Art Gallery Assistant
Mitchelton Gallery of Aboriginal Art
04.2023 - Current
Licensee / Customer Service Representative
Australia Post
12.2020 - Current
Freelance Textile Designer
Self Employed
05.2011 - Current
Textile Designer
Linen House
10.2001 - 06.2011
Temporary Receptionist
Open TV / BSkyB, Channel 4 TV, Warner Music
10.1999 - 09.2001
Textile Designer
Sheridan
11.1995 - 09.1999
Bachelor of Arts - Textile Design
RMIT
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