NATALIE SAIT
Hove,Australia
Summary
With a proven track record in transforming workforce cultures and driving operational improvements, I am committed to enhancing day-to-day business operations to increase efficiency and foster team engagement.
My leadership is values-driven, focusing on providing inclusive, accessible guidance across diverse sectors. I specialise in overseeing daily operations, resolving complex challenges, and delivering strategic objectives.
I bring experience in driving organizational growth, leading teams through change, and ensuring the smooth delivery of key projects. By collaborating with senior leaders and stakeholders, I strengthen team capabilities, drive continuous improvement, and work towards building greater organisational sustainability and impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Manager
JPE Design Studio
Adelaide, SA
08.2024 - Current
- Oversee Daily Operations & Projects – Manage day-to-day studio activities and strategic project planning to improve efficiency, culture, and financial performance.
- Streamline Operations and Compliance – Implement QA systems, refine workflows, and roll out technology solutions to keep processes running smoothly.
- Lead Teams and Build Culture – Support project leads, and drive employee engagement to foster a positive, high-performing workplace.
- Manage Governance & Risk – Ensure policies are followed, handle contracts, and address project risks to keep operations smooth and compliant.
- Oversee Finances & IT – Track budgets, manage cash flow, coordinate IT upgrades, and analyze performance to maintain stability and drive improvements.
Chief Operating Officer
Grieve Gillett Architects
Adelaide, SA
07.2021 - 08.2024
- Oversee Daily Operations & Strategic Growth – Manage business activities, streamline workflows, and align projects with organizational objectives to drive efficiency.
- Lead Quality Assurance & Compliance – Implement and manage QA measures, uphold ISO accreditation, and continuously improve internal systems and policies.
- Drive Technological & Process Improvements – Manage technology upgrades and operational enhancement projects to optimize performance and efficiency.
- Ensure Risk Management & WHS Compliance – Oversee workplace health and safety, manage external vendor engagements, and collaborate with insurers and accountants to mitigate risks.
- Develop Teams & Performance Management – Lead training, coaching, and professional development initiatives, while administering performance appraisal and succession planning systems.
Global Support Team Manager
Hassell
Melbourne, VIC
02.2018 - 06.2021
- Empowered Teams & Strengthened Culture – Led a cultural shift among technical professionals, boosting morale, aligning efforts with business goals, and fostering a cohesive, high-performing environment.
- Developed Talent & Career Growth – Implemented career succession planning, personalized training, and coaching programs to bridge skill gaps and support professional development.
- Delivered High-Impact Results – Successfully mobilized an 800-person workforce in 10 days, managed large-scale projects, and optimized operational efficiency.
- Optimized Stakeholder & Vendor Engagement – Collaborated with internal teams, senior management, and external partners to enhance service delivery, negotiate contracts, and drive strategic improvements.
- Enhanced Performance & Decision-Making – Developed real-time performance dashboards, provided insightful recommendations, and ensured seamless business operations through data-driven strategies.
Studio Manager
Hassell
Melbourne, VIC
12.2016 - 01.2018
- Optimizing Studio Operations & Performance – Managed daily operations, financials, and team development to enhance efficiency, compliance, and workplace culture.
- Leading & Developing Teams – Oversaw a 180-member studio, driving talent management initiatives like performance mapping, salary reviews, and development planning.
- Driving Strategic Improvements – Implemented process enhancements that increased productivity, strengthened culture, and improved overall operational effectiveness.
- Managing Financial & Resource Allocation – Oversaw a multimillion-dollar budget, balancing capital and operational expenditures to support business goals.
- Ensuring Compliance & Governance – Strengthened governance frameworks, ensuring adherence to industry standards and regulatory requirements.
Education
Diploma - HR Management
Upskilled
Diploma - Management
Red Cross College
Certificate IV - Business & Frontline Management
Locher
Certificate IV - Business Marketing
Tafe SA
Certificate III - Financial Services
Speakmans
Skills
- Operations Management
- HR Management
- Facilities Management
- Coaching and Development
- Policy Development
- Procedure Development
- Process Development
- Risk Compliance
- Risk Management
- Resourcing Planning
- Stakeholder Management
- Change Management
- Talent Attraction
- Talent Retention
- Budget Management
- Strategic Advisory
- Performance Management
- Project Management
- Contract Negotiations
- Team Leadership
- Quality Management Systems Implementation
- Quality Management Systems Delivery
Volunteer Experience
- People & Culture Committee, Property Council of Australia, Current
- Cure Brain Cancer Foundation , 2022 - current
- St Mary's House of Welcome Fitzroy, 2015 - 2020
- Australian Red Cross, 2011 - 2014
- Smith Family Volunteer, 2007 – 2011
- Community Connect, Salvation Army Volunteer, 2004 - 2007
Previous Experience
- Sales and Business Coordinator, Nelson Alexander 2014 -2016
- Branch Manager, Bank of Melbourne 2013 - 2014
- Area Manager, Australian Red Cross, 2012 – 2013
- Store Manager, Australian Red Cross 2011 – 2012
- Branch Manager, People’s Choice Credit 2008 -2011
- Business Development Manager, Savings & Loans 2007 – 2008
Certification
- Risk Management - AIM
- Internal Auditing - TQCSI
- Return to Work Coordinator -Innovative Training
- Mental Health First Aid - St John
- Health & Safety Representative -CGU
- Microsoft Project – Nexacu
- ITIL Foundations - DDLSIn Design – RMIT
- FSRA Compliant Tier 2 Accreditation - Speakmans
- Business Writing Skills - AIM
- New Supervisors - AIM
- Fast Track Leadership Program - Locher
Websites
References
References available upon request.
Timeline
Practice Manager
JPE Design Studio
08.2024 - Current
Chief Operating Officer
Grieve Gillett Architects
07.2021 - 08.2024
Global Support Team Manager
Hassell
02.2018 - 06.2021
Studio Manager
Hassell
12.2016 - 01.2018
Diploma - HR Management
Upskilled
Diploma - Management
Red Cross College
Certificate IV - Business & Frontline Management
Locher
Certificate IV - Business Marketing
Tafe SA
Certificate III - Financial Services
Speakmans
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