Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Sciara

Sydney

Summary

Organised and dedicated professional with experience working in both fast-paced office environments and busy retail settings. Known for delivering exceptional customer service, whether supporting staff behind the scenes or assisting customers on the shop floor. A motivated and detail-oriented team player with strong communication and collaboration skills, able to thrive under pressure and maintain high standards of accuracy and productivity with minimal supervision. Skilled in identifying customer needs, providing tailored product recommendations, and contributing to a positive and efficient team environment.

Overview

5
5
years of professional experience

Work History

Level 3 Sales Assistant

Kikki.K
10.2023 - Current
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated effectively with the store manager and team, demonstrating strong communication, active listening, and a friendly, team-oriented approach to achieve store goals and deliver excellent customer service
  • Managed in-store Visual Merchandising (VM) to align with brand standards and enhance customer experience
  • Performed opening and closing duties, including till reconciliation, end-of-day (EOD) reporting, store cleanliness, and banking
  • Acted as Click & Collect Coordinator for the Macquarie store, ensuring timely and accurate order fulfillment
  • Supported inventory operations, including receiving new stock, managing transfers, and maintaining stock accuracy
  • Assisted with stocktake processes to ensure precise inventory records
  • Handled customer returns and exchanges efficiently, maintaining high levels of service satisfaction
  • Consistently exceeded sales targets, demonstrating strong performance in IPS (Items Per Sale), ATV (Average Transaction Value), and sales conversion rates
  • Served as door greeter, engaging customers with friendly, genuine conversation and building strong relationships to create a welcoming in-store experience and encourage repeat visits

Administrative Assistant

Desane Group Holdings Ltd.
11.2022 - 11.2023
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed email correspondence with clients and/or customers and handled incoming/outgoing mail and faxes.
  • Developed and updated spreadsheets and databases to track, analyse, and report on business performance.
  • Coordinated business payments to vendors through online platforms such as Commbiz.
  • Filled in and lodged Business Activity Statements (BAS) and tax returns.
  • Scanned, copied, shredded, and filed important company documents.
  • Payroll clerk.

Pharmacy Assistant

Wareemba Discount Pharmacy
02.2020 - 02.2021
  • Counted and labeled prescriptions with correct item and quantity.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Merchandised over-the-counter goods and rotated stock.
  • Updated computer system with current customer, payment and inventory information.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Re-stocked shelves with prescribed medications and health care products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.

Education

Bachelor of Management (Sports Business) -

University of Technology Sydney
Sydney, NSW
12-2027

High School Diploma -

Rosebank College
Five Dock, NSW
09.2022

Skills

  • Exceptional customer service
  • Strong Verbal Communication & Active Listening
  • Team Collaboration & Reliability
  • Problem Solving & Conflict Resolution
  • Adaptability in Fast-Paced Retail Environments
  • Positive, Energetic & Professional Attitude
  • Proficient in cash handling procedures
  • Visual Merchandising & Product Presentation
  • Inventory Management & Stocktake Accuracy
  • Attention to Detail & Strong Work Ethic – Driven, Accurate, and Quality-Focused
  • Point of Sale (POS) Operation – Including Processing Payments, Returns & Exchanges
  • Personalisation Skills – Including Tailored Customer Interactions, monogramming, and gift wrapping

Timeline

Level 3 Sales Assistant

Kikki.K
10.2023 - Current

Administrative Assistant

Desane Group Holdings Ltd.
11.2022 - 11.2023

Pharmacy Assistant

Wareemba Discount Pharmacy
02.2020 - 02.2021

Bachelor of Management (Sports Business) -

University of Technology Sydney

High School Diploma -

Rosebank College

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