Natalie Sharp
Summary
Dependable Accounts Assistant acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounts receivable and payable with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Accounts Assistant
P2P Cover Limited
01.2021 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
- Communicated regularly with customers regarding account questions and issues.
- Organized data into multiple spreadsheets to streamline data.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Efficiently managed vendor relationships by addressing inquiries and resolving issues promptly.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
Office Manager
Rossdav Pty Ltd T/as Excel Body Works
03.2018 - 12.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service Officer
Laurentian Pty Ltd T/as Excel Body Works
06.1992 - 03.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Established and accurately prepared customers accounts to complete new purchases.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Salisbury State High School
Salisbury Qld Skills
- Bank Reconciliation
- Payroll Administration
- MS Office
- Invoice Verification
- Accounts Payable and Receivable
- Data inputting
- Invoice Processing
- Payment Processing
- Payment reconciliation
- Accounts receivable management
- Administrative Support
- Bill Payment and Recordkeeping
Timeline
Accounts Assistant
P2P Cover Limited
01.2021 - Current
Office Manager
Rossdav Pty Ltd T/as Excel Body Works
03.2018 - 12.2020
Customer Service Officer
Laurentian Pty Ltd T/as Excel Body Works
06.1992 - 03.2018
High School Diploma -
Salisbury State High School
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