Kaiden Smales
Noosa Heads,Qld
Summary
Compassionate and dedicated leader of diverse youth activities experience. Directs sports programs and calmly manages behaviour issues in camp settings. Impressive organisational, time management and communication skills. Passionate mentor & leader dedicated to helping people build skills for life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Adventure Facilitator
Total Adventures
01.2021 - Current
- Enhanced client satisfaction by designing and leading engaging outdoor adventure programs.
- Managed risk and ensured safety for all participants during outdoor activities, resulting in zero accidents.
- Developed customized itineraries for diverse groups, catering to individual needs and interests.
- Increased client retention rates by building strong relationships through excellent communication and personalised service.
- Ensured camper safety by enforcing strict adherence to guidelines, policies, and procedures.
- Established meaningful connections with campers, fostering growth in communication skills and teamwork.
- Provided timely feedback to teachers regarding their child''s progress throughout the camp session.
- Led fun interactive programs including survival camps trekking students on our wilderness camp.
Sales Assistant
Golden Breed
01.2023 - 01.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Surf Instructor
Surf Dancers
01.2021 - 09.2023
- Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
- Increased client satisfaction through consistent communication, feedback sessions, and progress reports.
- Created a safe learning environment for students by enforcing safety guidelines and conducting equipment checks before each lesson.
- Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
- Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.
- Implemented innovative teaching methods that catered to diverse learning styles, increasing student engagement, and retention.
- Collaborated with other instructors to share best practices, optimise lesson plans, and improve overall teaching quality.
Fast Food Team Member
Olakino
09.2018 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Streamlined order processing with accurate cash handling and prompt communication with kitchen staff.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Assisted in inventory management, ensuring optimal stock levels for uninterrupted daily operations.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
Delicatessen Assistant
Whites IGA
04.2021 - 04.2022
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Increased deli sales through effective merchandising and attractive displays.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Prepared custom sandwich orders, exceeding customers'' expectations in taste and presentation.
- Efficiently sliced meats and cheeses to desired thickness for individual customer requests.
- Assisted in inventory management, regularly restocking deli items for optimal freshness.
- Managed waste reduction by monitoring product shelf life and adjusting display quantities accordingly.
- Delivered prompt and accurate service, consistently meeting deadlines for special orders or catering events.
- Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.
Education
Certificate IV - Outdoor Leadership
Tafe QLD
Mooloolabah, QLD12.2021
Certificate III - Fitness
Tafe QLD
Mooloolabah, QLD12.2020
Skills
Recreational Activities
Camp schedule management
Supervision abilities
Environmental education
Team Communication
Safety Procedures
Customer assistance
Flexible
Reliable and trustworthy
First Aid/CPR
Friendly, positive attitude
Fast learner
Certification
First Aid
Maintain work health and safety
Operate communications systems equipment
Lead adventure based learning activities
Facilitate adventure based learning activities
Bushwalk in tracked environments
Lead challenge course sessions, low elements
Set up and supervise challenge course sessions, low elements
Lead challenge course sessions, high elements
Paddle a canoe on inland flatwater
Lead canoe activities on inland flatwater
Minimise environmental impact
Select, set up and operate a temporary or overnight site
Navigate in tracked environments
Finalise operation of outdoor recreation activities
Plan outdoor activity sessions
Identify hazards, assess and control risks for outdoor recreation activities
Interpret weather and enviromental conditions for outdoor recreation activities
Conduct search and rescue
Address client needs
Coordinated emergency responses
Additional Information
Blue Card
P2 Drivers Licence
Timeline
Sales Assistant
Golden Breed
01.2023 - 01.2024
Delicatessen Assistant
Whites IGA
04.2021 - 04.2022
Adventure Facilitator
Total Adventures
01.2021 - Current
Surf Instructor
Surf Dancers
01.2021 - 09.2023
Fast Food Team Member
Olakino
09.2018 - 09.2022
Certificate IV - Outdoor Leadership
Tafe QLD
Certificate III - Fitness
Tafe QLD
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