Summary
Overview
Work History
References
Timeline
Generic

Natalie Smith

Gladstone,QLD

Summary

I aspire to secure employment in the retail and customer service sectors. My past work experience includes roles in cleaning, retail stores and as a receptionist. I am known for my professional appearance and friendly demeanor, along with my exception time management skill and adaptability to different procedures. I have a strong willingness to learn and embrace new responsibilities. While I excel in a team setting, I am also capable of independently completing tasks using my own initiative. I am a hardworking, dedicated and reliable employee. I am available to work Monday through to Friday at anytime and can start immediately.

Overview

27
27
years of professional experience

Work History

Bond Cleaner

Mel's Contracting Services
Gladstone, QLD
01.2021 - 11.2022
  • Conducted thorough cleaning of bathrooms, including scrubbing showers, baths and toilets.
  • Vacuumed carpets and floors, mopped hard surfaces and dusted furniture.
  • Cleaned kitchen surfaces, cupboards, benchtops and appliances.
  • Removed cobwebs from walls and ceilings.
  • Washed windows inside and out.
  • Emptied waste bins and replaced liners.
  • Checked for any damage or maintenance issues that need attention.
  • Performed deep cleans of kitchens using degreasers to remove grease buildup in ovens, stoves, range hoods.
  • Dusted blinds and curtains throughout the property.
  • Cleaned skirting boards with damp cloths.
  • Provided detailed dusting of all surfaces in bedrooms.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Sales Assistant

Ecco Shoes
Adelaide, SA
04.2017 - 07.2019
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Helped customers find specific products, answered questions and offered product advice.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.

Shop Assistant

Drumstick Takeaway
Adelaide, SA
11.2015 - 02.2017
  • Operated the cash register to process customer purchases accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Answered phone inquiries regarding store hours, product availability, pricing.
  • Packaged and bagged cooked food and prepared items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
  • Monitored food temperatures during preparation process to ensure safety standards were met.

Receptionist

Fraser Coast TESS
Maryborough, QLD
01.2010 - 02.2012
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Organized conference room reservations for meetings or events.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Opening and closing of office

Retail Assistant

Big W
Gladstone, QLD
02.1997 - 10.2000
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Retail Assistant

Sollys
Gladstone, QLD
05.1996 - 10.2000
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted in setting up promotional displays, signage and window displays.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Answered phones promptly and directed calls appropriately.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.

References

References available upon request.

Timeline

Bond Cleaner

Mel's Contracting Services
01.2021 - 11.2022

Sales Assistant

Ecco Shoes
04.2017 - 07.2019

Shop Assistant

Drumstick Takeaway
11.2015 - 02.2017

Receptionist

Fraser Coast TESS
01.2010 - 02.2012

Retail Assistant

Big W
02.1997 - 10.2000

Retail Assistant

Sollys
05.1996 - 10.2000

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Natalie Smith