Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Smits

Gilles Plains,SA

Summary

Accomplished Customer Service Manager at Drakes Supermarkets, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective team training and mentoring. Demonstrated exceptional time management and a customer-focused approach, ensuring high levels of satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Customer Service Manager

Drakes Supermarkets
11.2001 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Took ownership of customer issues and followed problems through to resolution.

Education

High School Diploma -

Banksia Park International
Banksia Park, SA
11.1996

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Training and mentoring
  • Employee Scheduling
  • New Hire Training

Timeline

Customer Service Manager

Drakes Supermarkets
11.2001 - Current

High School Diploma -

Banksia Park International
Natalie Smits