Natalie Smits
Gilles Plains,SA
Summary
Accomplished Customer Service Manager at Drakes Supermarkets, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective team training and mentoring. Demonstrated exceptional time management and a customer-focused approach, ensuring high levels of satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Drakes Supermarkets
11.2001 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Banksia Park International
Banksia Park, SA11.1996
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Employee Scheduling
- New Hire Training
Timeline
Customer Service Manager
Drakes Supermarkets
11.2001 - Current
High School Diploma -
Banksia Park International