Natalie Springall
11A/24 Jerry Bailey RD Shoalhaven Heads,NSW
Summary
Dedicated retail associate with demonstrated expertise in customer relations, sales promotion, and problem resolution, focused on elevating customer experiences and driving sales growth. As a mother of 4 I'm organised and not much fazes me
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
BWS Endevour group
Townsville , QLD
10.2024 - Current
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Assisted customers with product selections and inquiries, enhancing satisfaction and fostering loyalty.
- Handled customer complaints professionally, applying strong problem-solving skills for resolution.
- Demonstrated extensive product knowledge while providing information and suggestions to customers.
- Maintained organized merchandise displays to promote sales and elevate shopping experience.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Tracked inventory levels daily to ensure timely replenishment and availability of merchandise.
- Participated in store promotions and events to boost community engagement and brand visibility.
Senior Sales Assistant
Three Loaves Bakehouse
Townsville, QLD
03.2024 - 10.2025
- Operated cash register and processed transactions, resolving customer inquiries to enhance service efficiency.
- Assisted customers with selecting baked goods and provided knowledgeable recommendations.
- Educated customers on ingredients and dietary options, improving their shopping experience with personalized recommendations.
- Prepared specialty items based on seasonal promotions and customer preferences.
- Maintained cleanliness and organization of bakery displays and storage areas.
- Collaborated with team members to restock shelves, ensuring product availability.
- Monitored inventory levels and communicated replenishment needs to management.
- Managed special orders, ensuring accurate fulfillment to meet customer specifications and expectations.
Courier driver
Australia Post
Kiama
10.2020 - 06.2021
- Delivered parcels efficiently across designated routes while maintaining compliance with safety protocols.
- Managed timely package pickups and drop-offs, ensuring accurate documentation of delivery records.
- Proactively communicated with customers about delivery status and coordinated delivery times to ensure satisfaction.
- Collaborated with dispatch and team members to optimize routes, reducing travel time and improving delivery reliability.
- Utilized strong time management skills to prioritize urgent deliveries and adhere to deadlines.
- Maintained vehicle cleanliness and operational readiness through regular inspections and upkeep.
- Trained new courier staff on procedures, facilitating smoother onboarding and integration into the team.
- Logged detailed records of mileage, maintenance, and delivery activities for reporting purposes.
Commercial Laundry Attendant
Totally Pegless Laundry
Bomaderry
05.2013 - 11.2014
- Operated commercial laundry machines, optimizing settings for fabric type and load size to ensure quality cleaning.
- Sorted dirty linens by color and fabric type for efficient washing.
- Inspected laundry for damage or stains to pre-treat and repair items.
- Monitored machine performance, ensuring operational efficiency and adherence to safety standards.
- Picked up customer laundry and returned items promptly after ironing and processing.
- Folded clean laundry and organized items into designated storage areas.
- Processed payments using cash register or POS system while issuing receipts.
- Collaborated with team members to streamline workflow and improve overall productivity.
Education
Year 10 School Certificate - High School
Chevalier Collage
Burradoo, NSW12-1999
Skills
- Reliability
- Sales promotion
- Customer relations
- Inventory management
- Cash management
- Product expertise
- Stock management
- Backroom management
- Return processing
- Specialty orders
- Cross-selling strategies
- Sales reporting
- Store operations
- Trend analysis
- Fashion awareness
- Compliance management
- Problem resolution
- Conflict mediation
- POS operations
- Time organization
- Team collaboration
- Effective communication
- Visual presentation
- Independent decision-making
- Dispute resolution
- Account support
- Relationship building
- Customer training
- Event planning
- Loss management
- Phone communication
- Attention to detail
- Relationship building
- Loss management
- Product display
- Sales reporting
- Store operations
Certification
Drivers License
Timeline
Retail Sales Associate
BWS Endevour group
10.2024 - Current
Senior Sales Assistant
Three Loaves Bakehouse
03.2024 - 10.2025
Courier driver
Australia Post
10.2020 - 06.2021
Commercial Laundry Attendant
Totally Pegless Laundry
05.2013 - 11.2014
Year 10 School Certificate - High School
Chevalier Collage