Summary
Overview
Work History
Education
Skills
Qualifications
Languages
Timeline
Generic

NATALIE STAUBER

Worongary,QLD

Summary

I am a committed, hard working, quick learner looking to expand my skills and give the best quality of customer service I can. I am always willing to learn and try a range of different and new tasks. I pride myself on my customer service skills, attention to detail and ability to mix with all clienteles.

Skilled in comprehensive traffic analysis and management, with background in coordinating road safety and efficiency projects. Known for ability to leverage data-driven approaches to improve traffic flow and reduce congestion. Strengths include advanced knowledge of traffic software, adept problem-solving skills, and effective communication with public agencies. Contributed to significant reductions in travel time and accidents through strategic planning and implementation of innovative traffic solutions.

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Customer-focused Retail Worker known for high productivity and efficient task completion. Specialized in inventory management, customer service, and sales support. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.

Overview

18
18
years of professional experience

Work History

Road Traffic Controller

AATC
11.2023 - 11.2024
  • Completed: Control traffic with stop and slow bat, work safely and follow WHS policies and procedures, Communicate in the workplace certificates

Telesales / Customer Service Call Handling

Wyndham Vacation Resort
10.2014 - 03.2016
  • Worked from scripts and lists of contacts to encourage sales for Wyndham resorts Strived to achieve Strong KPI results each month
  • Communicating with clients pre and post sales
  • Arranging appointments to attend seminars
  • Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
  • Reporting any issues raised by contacts for attention by managers
  • Maintaining statistics of calls made and successes achieved
  • Submitting reports on telemarketing activities and results

Sales Assistant

Wi- Mels Fish & Chip shop
07.2011 - 02.2012
  • Responsible for taking and serving food and beverage orders and receiving payment from customers
  • Prepared food using safe food and handling techniques
  • Washed, cut, measured, and mixed foods for cooking
  • Operated cooking equipment such as grills, microwaves and deep-fat fryers
  • Maintained clean working environment
  • Customer service skills utilised and handling any customer complaints

Bartender

Nerang All sports bar
10.2010 - 03.2011
  • Prepared and Sold beverages
  • Cleaned and maintained bar service areas, coffee-making areas and espresso machines
  • Collected payments for sales and operating cash registers
  • Worked well under pressure in a busy environment
  • Promoted services and products
  • Washed glassware and arranged bottles and glasses
  • Replenished drink dispensers, shelves, and refrigerators
  • Monitored Responsible service of alcohol and gambling to patrons
  • Strict adherence to WHS measures always

Receptionist

A1 Accounting and Book-keeping
12.2009 - 10.2010
  • Greeted and welcomed visitors and directed them to the appropriate person
  • Arranged and recorded details of appointments
  • Answered enquiries and provided information on the goods, services, and activities of the organisation
  • Answered, connected and transferred telephone calls
  • Received and resolved complaints from clients and the public
  • Maintained and organised the reception area
  • Performed duties such as word processing, data entry, filing, mail dispatch and photocopying
  • Kept up to date with technology and new ideas

Sandwich Artist

Subway
05.2007 - 12.2009
  • Prepared and served food and beverages for consumption on the premises and take-away
  • Took customers’ food and beverage orders
  • Operated cash registers, accepting payments, and preparing sales invoices
  • Clearing away used dishes and cutlery from tables when customers are finished
  • Cleaning and preparing tables for use
  • Washing dishes, cutlery, and cooking utensils
  • Various Positions full work history can be provided upon request

Education

Some College (No Degree) - Hospitality

Ashmore Tafe
Ashmore

Skills

  • Customer Service
  • Receptionist
  • Retail
  • Sales Assistant
  • Telesales
  • Cash Handling
  • Cleaning
  • Data Entry
  • Databases

Qualifications

Responsible Service of Alcohol, Hospitality Certificates 3, Responsible Conduct of Gambling Card, Traffic Controller, Fork Lift Licence, Motorcycle, Motor Vehicle, Marine Licence, Fork Lift, White card

Languages

English
First Language
Hebrew
Intermediate (B1)
B1

Timeline

Road Traffic Controller

AATC
11.2023 - 11.2024

Telesales / Customer Service Call Handling

Wyndham Vacation Resort
10.2014 - 03.2016

Sales Assistant

Wi- Mels Fish & Chip shop
07.2011 - 02.2012

Bartender

Nerang All sports bar
10.2010 - 03.2011

Receptionist

A1 Accounting and Book-keeping
12.2009 - 10.2010

Sandwich Artist

Subway
05.2007 - 12.2009

Some College (No Degree) - Hospitality

Ashmore Tafe
NATALIE STAUBER