Natalie Steel
Balgowlah,NSW
Summary
Dynamic Leader with over twenty years of management and leadership experience, including eight years in Area Management. Recognised for emotional intelligence, strong leadership, and people management skills. Expert in team motivation, fostering positive environments, and exceeding goals. Committed to professionalism and continuous improvement.
Overview
22
22
years of professional experience
Work History
Product Zone, Genius Bar
Apple
01.2019 - Current
- Exceeded goals consistently through resilience and adaptability
- Fostered accountability with strong follow-through
- Built trust, upholding integrity and ethics within teams
- Leveraged data analysis for sound, timely decisions
- Adapted communication for diverse audiences
- Mentored team members with constructive feedback
- Guided teams in fast-paced environments with composure
- Resolved conflicts, promoting team cohesion
- Managed operations for efficiency and effectiveness
- Supported growth through strategic planning and leadership
- Enhanced customer experiences catering to Apple Only experiences
Operations, Product Zone, Business
Apple
01.2017 - 01.2019
Area Manager
Victoria Station
01.2009 - 01.2017
- Oversaw multi-store operations, driving sales growth
- Implemented strategies to boost team productivity
- Cultivated strong team dynamics aligned with objectives
Area Manager
Virgin Music/Sanity, Sydney
01.2008 - 01.2009
- Improved operational outcomes by managing store activities
- Led training initiatives, boosting engagement and performance
Store Manager, Various Locations
Virgin Music
01.2004 - 01.2008
- Directed store operations, focusing on sales and satisfaction
Education
High School -
Blaxland High School
01.2001
Certificate III - International Retail Sales
Certificate III - Retail Operations
Certificate III - Occupational Health and Safety (OHS)
Skills
- Emotional Intelligence & Leadership
- People & Performance Management
- Strong Communication & Motivation
- Conflict Resolution & Decision Making
- Mentorship & Development
- Adaptable to change and demands
- Accountability and delegation
- Strategic Mindset
Timeline
Product Zone, Genius Bar
Apple
01.2019 - Current
Operations, Product Zone, Business
Apple
01.2017 - 01.2019
Area Manager
Victoria Station
01.2009 - 01.2017
Area Manager
Virgin Music/Sanity, Sydney
01.2008 - 01.2009
Store Manager, Various Locations
Virgin Music
01.2004 - 01.2008
Certificate III - Retail Operations
Certificate III - Occupational Health and Safety (OHS)
High School -
Blaxland High School
Certificate III - International Retail Sales
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