Natalie Tawil
Epping,VIC
Summary
Dynamic Assistant Manager with a proven track record at KFC, excelling in operations oversight and team leadership. Skilled in driving sales growth and ensuring food safety compliance, I effectively train and motivate staff to enhance customer satisfaction. My strong analytical abilities and attention to detail contribute to continuous process improvement and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC
Epping
11.2021 - Current
- As an assistant manager at KFC, my responsibilities typically include overseeing the operations during my shift as well as business/sales growth, managing and supporting team members, ensuring food quality and safety standards are met, handling customer inquiries or issues, and maintaining a clean and organized restaurant environment.
- Additionally, I am responsible for training new employees, managing inventory, and ensuring that all procedures are followed to provide a positive customer experience.
- Team member from 2021-2024
- 2024-2024 shift supervisor
- 2024-2025 Assistant Manager
Customer Service
Kmart
South Morang
11.2023 - 05.2024
- As a former Customer Service Team Member at Kmart, I handled tasks such as assisting customers with their inquiries, processing returns and exchanges, managing checkout processes, restocking shelves, and maintaining store cleanliness.
- I also helped with inventory management and ensured that customers had a positive shopping experience.
Education
Cert III - Beauty Services
Victoria University
Melbourne12.2023
Year 10 -
Lalor North Secondary College
Epping06.2023
Diploma of Business (BSB50120) - Business
Australian College of Business And Training (AUSCB
OnlineSkills
- Inventory management
- Employee training
- Customer service
- Operations oversight
- Food safety compliance
- Sales growth strategies
- Recruiting and interviewing
- Staff management
- Project management abilities
- Contract management
- Operations management
- Business development
Certification
- Certificate III Retail
- Certificate III Beauty Services
- First Aid Certificate
- CPR Certificate
Projects
LashedupbyNat, Personal Beauty Business, Setting up workspace, Sourcing quality lash products, Marketing services to attract clients, Mastering various lash techniques, Managing appointments, Providing exceptional customer service, Ensuring a hygienic and welcoming environment, Staying updated on industry trends, Continuously improving skills
References
- Clarissa Garra, Ex Restaurant Manager, 0412 107 195
- Conor Philp, Ex Assistant Manager, 0468 627 762
Timeline
Customer Service
Kmart
11.2023 - 05.2024
Assistant Manager
KFC
11.2021 - Current
Cert III - Beauty Services
Victoria University
Year 10 -
Lalor North Secondary College
Diploma of Business (BSB50120) - Business
Australian College of Business And Training (AUSCB