Summary
Overview
Work History
Skills
References
Timeline
Generic

Natalie Teale

Melbourne,,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and always seeking opportunity for growth within myself and work. Great at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service and Sales Specialist

Telstra
Melbourne CBD, Victoria
08.2022 - Current
  • Identified needs of customers promptly and efficiently.
  • Collaborated with team members on developing best practices for sales techniques.
  • Resolved customer disputes in an efficient and effective manner.
  • Meeting targets for sales and AHT.
  • Demonstrate cultural awareness, adapting across interactions with culturally diverse team and customers.
  • De-escalation of customer complaints, working towards appropriate resolutions to customer requirements, in adherence with Telstra’s standards.
  • Engage with customers with interest and empathy, communicating effectively to identify their needs and resolve any concerns in a seamless customer experience, including the appropriate handling of customers in vulnerable circumstances.

Assistant Manager

Merchant 1948
Doncaster, Victoria
11.2021 - 07.2022
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Youth Worker

Safe Places for Children
Fitzroy, Victoria
03.2020 - 04.2021
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Documented child progress, reporting extreme changes in behavior.
  • Provided emotional support and guidance to youths in difficult situations.
  • Maintained accurate records and documented client data in company databases.
  • Assisted with crisis intervention when needed to de-escalate situations safely.
  • Utilized vehicles to transport youth to and from school, appointments and outings.
  • Responded to crisis situations when severe mental health and behavioral issues arose.

Skills

  • Sales
  • Reporting Skills
  • Relationship Building
  • Crisis response
  • Adaptability
  • Organization and Time Management
  • Customer Service
  • Leadership
  • Critical thinking and problem-solving
  • Oral and written communication
  • Computer and system literate

References

References available upon request.

Timeline

Customer Service and Sales Specialist

Telstra
08.2022 - Current

Assistant Manager

Merchant 1948
11.2021 - 07.2022

Youth Worker

Safe Places for Children
03.2020 - 04.2021

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Natalie Teale