Natalie Teale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and always seeking opportunity for growth within myself and work. Great at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service and Sales Specialist
Telstra Business
08.2022 - Current
- Identified needs of customers promptly and efficiently.
- Collaborated with team members on developing best practices for sales techniques.
- Resolved customer disputes in an efficient and effective manner. Meeting targets for sales and AHT.
- Demonstrate cultural awareness, adapting across interactions with culturally diverse team and customers.
- De-escalation of customer complaints, working towards appropriate resolutions to customer requirements, in adherence with Telstra's standards.
- Engage with customers with interest and empathy, communicating effectively to identify their needs and resolve any concerns in a seamless customer experience, including the appropriate handling of customers in vulnerable circumstances.
Youth Worker
Safe Places For Children
03.2020 - Current
- Worked with clients to improve life choices and maximize benefits of programs.
- Provided key emotional support to special needs youth.
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Oversaw day-to-day activities of residents.
- Maintaining a high standard of cleanliness, tidiness, comfort and homeliness.
- Creating dinner routines and grocery shops
- Providing transportation for clients
Freelance Photographer
Clear Cut Photography
06.2012 - Current
- Shoot photographs in controlled field and remote environments.
- Planned and prepared for all on-location and studio shoots.
- Organizing events thoroughly
- Delivered savings by negotiating special prices with equipment suppliers and venue representatives.
Assistant Manager
Merchant 1948
11.2021 - 07.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinator & Assistant
Camp Australia
05.2017 - 02.2020
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Keeping up to date with Medical forms.
- Managing small groups of employees and running meetings
- Caring for and educating children
- Interacting with various parties, including parents and teachers
- Food handling and preparation
- Received and responded to parent and teacher requests via letter, email, telephone and in-person approaches.
Education
Business Administration
Swinburne University of Technology
Melbourne, VICCertificate IV - Youth Work
Swinburne University Of Technology
Melbourne, VIC11.2018
VCE - Year 12 -
Canterbury Girls' Secondary College
Melbourne, Victoria 12.2014
Skills
- Crisis Response
- Training & Development
- Planning and Coordination
- Organization and Time management
- Behavioral interventions
- Excellent work ethic
- Leadership
- Teamwork
- Verbal and written communication
- Microsoft Office
- Adaptability
Timeline
Customer Service and Sales Specialist
Telstra Business
08.2022 - Current
Assistant Manager
Merchant 1948
11.2021 - 07.2022
Youth Worker
Safe Places For Children
03.2020 - Current
Coordinator & Assistant
Camp Australia
05.2017 - 02.2020
Freelance Photographer
Clear Cut Photography
06.2012 - Current
Business Administration
Swinburne University of Technology
Certificate IV - Youth Work
Swinburne University Of Technology
VCE - Year 12 -
Canterbury Girls' Secondary College
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