Natalie Thistleton
Gordon
Summary
Dynamic professional with extensive experience in customer service and team training, notably at McDonald's. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in food safety and cleaning protocols, consistently delivering high standards in both retail and cleaning environments. Honest and dependable, committed to excellence in every task.
Overview
6
6
years of professional experience
Work History
Cleaner
Joss Government Cleaning
Cooma
05.2021 - 04.2023
- Followed company uniform, performance and security policies with every job.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Steam-cleaned or shampooed carpets.
Retail Worker
The reject shop
Cooma
09.2021 - 04.2022
- Help customers load purchased equipment when necessary.
- Improved customer service feedback scores through outstanding service.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Managed cash register operations using POS system and processed sales and returns.
Crew Trainer
Mcdonalds
Cooma
02.2017 - 09.2021
- Delivered group and individual needs-based training to personnel.
- Coordinated with management to identify training needs and opportunities.
- Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
Year 10 -
Monaro High School
Cooma02-2017
Skills
- Customer service
- Cash handling
- Team training
- Time management
- Problem solving
- Upselling strategies
- Store policies understanding
- Teamwork
- Cleaning and sanitizing
- Honest and dependable
- Employee training
- Food safety
- Communication skills
- Online training experience
- Chemical safety
- Interior and exterior cleaning
- Housekeeping
Languages
English
First Language
Timeline
Retail Worker
The reject shop
09.2021 - 04.2022
Cleaner
Joss Government Cleaning
05.2021 - 04.2023
Crew Trainer
Mcdonalds
02.2017 - 09.2021
Year 10 -
Monaro High School