Natalie Thomas
Property Management Professional- Consultant
Leichhardt,NSW
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Summary
Experienced and qualified Residential Property Manager, driven and committed to helping investors and homeowners in their real estate needs, giving them the highest level of service in management of their valuable assets.
Highly proficient in building lasting relationships with clients retaining the business and referrals for new.
Learning and updating myself to new systems and keeping up with property law, Compliance and changes to the legislations.
Competent in getting the job done with less or no stress to Landlords and making tenancy a breeze to deal with.
Keen to join a reputable agency who havea history of long term employees and require assistance in management of their portfolio short term to progress to long term.
I have been in the industry for many years and have a very sound foundation and background, however having moved from Perth to Sydney in October 2023, I am learning the city and the very minor changes in legislations. Hence, I am willing to start anywhere in Property Management to be confident to take a senior role in few months time.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Senior Property Manager
Consultant/Contract/Temporary/Casual Positions
LEICHHARDT, NSW
10.2023 - Current
- Portfolio management - Overall duties as required by the agency / Property Management Head of Department
- Communication and high level of service to Owners and Tenants
- New lease, Tenancy, Bondsonline management
- Routine, Ingoing and Outgoing Inspections and Reports
- Maintenance with regular follow up and updating Owner and Tenants of progress.
- Rent arrears management, Lease Renewals & Rent reviews
- Negotiations between Owner and Tenants. Annual rent increase with CMA Reports
- Trust accounting - Invoicing, rent review and rent increase, New Tenant, Property, Owner data entry in the system.
- Regulatory Compliance of property
- NCAT application and attendance ( If needed )
Senior Property Manager
Ray White Real Estate - Contract
06.2023 - 09.2023
- Management of portfolio and team remotely
- Communication and high level service to Owners and Tenants
- New lease and Tenancy process
- Tenants Bonds online management
- Oversee Routine, Ingoing and Outgoing Inspection reports, attending to maintenance with regular follow up and updating Owner and Tenants of progress.
- Rent arrears management and control
- Appropriate reminders and Notices to defaulting tenants
- Lease Renewals & Reviews
- Negotiations between Owner and Tenants
- 6 monthly rent increase with CMA Reports
- Trust accounting - Invoicing, rent review and rent increase, Data entry of New Tenant, Property, Owner in the system.
- Compliance of property as per current legislative requirements and enforcements in WA
Senior Property Manager - Full-time/Long Term
Airey Real Estate – CLAREMONT (Browne Grove & Associates)
04.2011 - 11.2020
- Portfolio management - Overall duties as required by the agency / Property Management Head of Department
- Communication and high level of service to Owners and Tenants
- New business through referrals from happy clients
- New lease and Tenancy, Bondsonline management
- Routine, Ingoing and Outgoing Inspections and Reports
- Maintenance with regular follow up and updating Owner and Tenants of progress. Rent arrears management. Lease Renewals & Rent reviews. Negotiations between Owner and Tenants. Annual rent increase with CMA Reports
- Trust accounting - Invoicing, rent review and rent increase, New Tenant, Property, Owner data entry in the system. Regulatory Compliance of property
- Achievement: Mentor David Airey President of REIWA. Long term relationship with clients who continued business for 10 years and more with Airey . And great friendship with the team at Airey.
Property Manager - Full-time
NTY Property Group
Perth, WA
10.2007 - 12.2010
- BDM ,Processing and presenting management proposals, Completing management agreements
- Routine, Ingoing and outgoing inspections and reports
- Managing repairs and maintenance before new tenants moving in and during tenancy.
- Trust accounting including end of month, bank reconciliation, prepare for REIWA and DMIRS Audits. Rent Arrears management New leasing and tenancy sign up and move in process. Setting up new Tenant/ Property/Owner files in the system. Bond lodgment and disposals - Residential Bonds administrator. Lease renewals and rent review process. Implementing rent increases, Accurate Notice period and postage.
- Achievement - Built portfolio of Residential properties under Exclusive management from 70 to 150 properties working closely with Sales Team as well as referral business.
Residential and Commercial Leasing Consultant
Alpha Properties Real Estate
- Responded to messages and inquiries in a timely manner
- Conducted regular home opens
- Advertising available properties attracting prospective tenants
- Built strong relationships with corporate clients through exceptional customer service
- Coordinated move-in logistics for new expat residents, easing their transition into their new homes
- Leasing of warehouses
- Achievement - 36 x 1 bedroom luxury apartments and secured the complex for Exclusive leasing and under management of Alpha Properties Real Estate, Dubai U.A.E
RESIDENTIAL Leasing and Corporate Management
Asteco Properties
- Collaborated with property management team to develop strategies for achieving rental rates as dictated by market trend as well as using strategies to raise the rental benchmark.
- Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
- Coordinated appointments with Corporate clients to show their employees marketed properties. Provided support ensuring smooth move-in and move-out processes.
- Delivered exceptional customer service
Education
Bachelor of Arts - History, Sociology, Public Adminstration
Graduate Certificate in Property Investment - Property, Income, Finance, Development, Management
Skills
- Excellent Communication and Customer service Client building and long term Relationship Management
- Property Management, Leasing, Tenancy and maintenance Management
- Real Estate Laws and Regulatory Compliance
- Adaptable to any culture, Flexible and Reliable
- Competent in Microsoft Office & Google Apps PM software's - Property Tree, Property ME, Inspection Manager , Open to learning new
- Problem-solving - No Problem only Solution
- Financial management – Income and Expense
- Attention to detail and Administration oversight Negotiations with positive outcome
- Time Management and Task Prioritization
Certification
- Certificate of Registration Assistant Agent-Real Estate NSW - Registration No: 03818411 Valid till 2027
- Graduate Certificate in Property Investment - Curtin University Perth WA
- Sales Representative Registration Course - Real Estate Institute of Western Australia
- Certificate of Registration as a Real Estate and Business Sales representative in the State of WA valid till 2025
- Xero Accounting Certificate
Accomplishments
- Microsoft Excel spreadsheets updating portfolio tasks and KPIs on a weekly basis
- Maintained occupancy rate at 100% on an average 3-4 months in 12 months, of fully furnished and equipped apartment buildings In Murray street and Hay street CBD Perth WA
- Built portfolio of Residential properties under Exclusive management from 70 to 150 properties working closely with Sales Team as well as referral business.
- Achieved client satisfaction through effectively liaising and supervising contractors for renovations to the property. Checking the completed renovations with the owner present or sending photos to them. Advertising and leasing the property at a higher rental price in maximum 2 weeks.
- Collaborated with a team of Leasing Consultants , Contractors and supervisors hired for the development and marketing of 36 x 1 bedroom luxury apartments and secured the complex for Exclusive leasing and under management of Alpha Properties Real Estate, Dubai U.A.E
- Career growth from Assistant property manager to Senior Property manager
- Record of good reviews on Google , realestate.com.au , rate my agent and agency website and surveys from individual clients satisfied with service provided. Nominated for 10 Best property managers in 2013 Perth WA
Languages
English
Full Professional
Hindi
Professional Working
Arabic
Elementary
References
- Warwick Airey - Owner / Licensee, AIREY REAL ESTATE
Mobile : 0419 966 380, Email : warwick@airey.com.au
- David Airey - Previous Director / Previous Owner, AIREY REAL ESTATE,
Mobile: 0418 906 002, Email: david@airey.com.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePersonal development programsCareer advancementTeam Building / Company RetreatsSoftware
MRI - Property Tree, Property ME, Console, Ignite, Inspection Manager and Express, Trello
Microsoft 365, Google Apps and Docusign
Interests
ART - SKETCHING AND ACRYLIC PAINTING ON CANVAS
MUSIC
TRAVELLING OVERSEAS
Timeline
Senior Property Manager - Consultant/Contract/Temporary/Casual Positions
10.2023 - Current
Senior Property Manager - Ray White Real Estate - Contract
06.2023 - 09.2023
Senior Property Manager - Full-time/Long Term - Airey Real Estate – CLAREMONT (Browne Grove & Associates)
04.2011 - 11.2020
Property Manager - Full-time - NTY Property Group
10.2007 - 12.2010
Osmania University - Bachelor of Arts, History, Sociology, Public Adminstration
Curtin University - Graduate Certificate in Property Investment, Property, Income, Finance, Development, Management
Residential and Commercial Leasing Consultant - Alpha Properties Real Estate
RESIDENTIAL Leasing and Corporate Management - Asteco Properties
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