Natalie Thompson
Albany,WA
Summary
I thrive on being busy and organized.
Dedicated to customer service .
Very good at problem solving.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
34
34
years of professional experience
Work History
Customer Service Officer
Summit Fertilizers
06.2018 - Current
- Communicate with clients regarding account services, statements, and balances.
- Assist call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Communicate with clients regarding account services, statements, and balances.
- Manage all internal staff.
- Manage stock level.
- Handle Maintenance schedule and repairs.
- Organise the daily bookings for customers.
- Liaise with Transport companies.
- Reporting to Management
Spare Parts Interpreter/Service Advisor
Albany World Of Cars
02.2016 - 05.2018
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Spare parts sales to retail and internal.
- Service advising and warranty work.
- New cars stock control
- New and used vehicle licensing.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Spare Parts Manager
Melville Mazda
08.1989 - 01.2016
- Received and inspected package deliveries and resolved discrepancies.
- Managed high volume, profitable and efficient parts department within dealership framework.
- Monitored inventory to maximize turns and minimize obsolescence.
- Collaborated with service department to provide timely and accurate parts fulfillment.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
- Liaised with internal teams to develop, implement and maintain proactive sales and marketing approach for distribution of parts and services.
- Ordered parts for customers, repair shops, and service departments for use in all makes
- .
- Supervised and trained staff on product knowledge and customer service.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Education
No Degree -
Thornlie Senior High School
Thornlie, WA12.1987
Skills
- Data Entry
- Inbound and Outbound Calling
- Customer Support
- Order Management
- Employee Development
- Delivery Tracking
- Consumer Credit Knowledge
- Store Layouts
- Logistics Coordination
- Corporate Standards
- Records Maintenance
- Calm and Professional Under Pressure
- Sales and Upselling
Timeline
Customer Service Officer
Summit Fertilizers
06.2018 - Current
Spare Parts Interpreter/Service Advisor
Albany World Of Cars
02.2016 - 05.2018
Spare Parts Manager
Melville Mazda
08.1989 - 01.2016
No Degree -
Thornlie Senior High School
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