Summary

Overview

Work History

Education

Skills

Certification

References

Timeline

Natalie Thompson

Colo Vale,NSW

Summary

Compassionate and driven House Manager with excellent communication skills. Pride in ability to multitask and prioritize work effectively. Highly skilled at supervising a team of 20 staff members and 5 residents. Known for caring nature and conflict resolution abilities. Conducts monthly staff meetings and quarterly reviews to ensure a positive and harmonious work environment. Extensive knowledge in disabilities and aged care, experienced in handling complex care needs, Behavior Management Plans, NDIS Plans, Quality Assurance, Policies, and Procedures. Possesses strong networking skills with the Allied Health team, empowering residents to make informed choices.

Overview

years of professional experience

Certification

Work History

House Manager

Dadirri Disabilities

09.2018 - Current

Providing a high level of care for 5 residents
Supporting non-verbal and visually impaired
3 Monthly reviews / performance managing staff
Yearly appraisals
Supervision of 20 staff
Over saw medication making sure websters, and correct medication was given
Planned special events such as parties or family gatherings with attention to detail and organization.
Scheduled and prioritized tasks to staff, overseeing work completion.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Quality Assurance
Advocate on behalf of the residents
Adhere to all policies and procedures
Ensuring all Individual Service Plans are maintained and implemented
Open communication with Family members, maintaining that relationship
Identifying training needs of staff and ensuring that training is complete
Identifying, assessing and managing any risks
Empathic listener to ladies when they need
Maintaining the health of all residents, keeping a close relationship with all allied health such as psychologist, psychiatrist, doctors, physio, OT
Working closely with the support coordinators maintaining the residents are getting what they want in their NDIS plan
Challenging Behaviors working closing with psychologists to develop a behavior Management Plan then offering training to all staff implementing the plan
Incident report writing
Report to the CEO
Preparing monthly reports to the CEO
Weekly House Manager Meeting with the CEO
Hold staff meeting once a month
Ensure confidentiality is respected at all times
Maintaining the group home, action maintenance required within the group home
Making sure the group home is running smoothly and the residents are happy living in their group home
Petty Cash
Hospital visits and specialist visits with the residents
Updating Medical files
Complex Bowel and wound care
Assist with Meals and showering
Maintaining all daily notes are written and Handovers done effectively
Adhering to policies and procedures, implementing new procedures when required
Inductions with new staff and training
NDIS Reviews with support coordinator
Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Managed day-to-day operation of home to comply with regulations and agency standards.
Addressed customer feedback and complaints to maximize satisfaction.
Conducted regular audits of public spaces and staff work areas to maximize quality control.

Support Worker / Assistant to House Manager

Dadirri Disabilities

03.2017 - 09.2018

Support residents to promote and maintain their independence
Assist with Medication
Ordering Medication
Manual handling
Progress Notes
Managing Budgets
ISP Reviews
Mobility Reviews
Write up shower routines
Write up staffing shift duties
Assist with meals
Following meal time plans
Assisting house Manager
Challenging behaviors
Community Participation
Supporting Non-verbal and visually impaired
Communicating to residents, family, Allied health, Advocates
To report any WHS issues and follow procedures
To assist with all ADLS
To maintain skin integrity
Daily communication book with all staff
Domestic Assistance
Problem solving between residents and staff
Charting information
Follow policies and procedures
Attend Doctors appointments with residents
Follow behavior management plans
Attend psychologist appointments and document
Attend dentist appointments and document
Health monitoring reports
Bringing ideas to the house to help it run smoother
To work as a team and independently
Restrictive practices
Risk access venues
Incident reports
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Kept clients engaged in social networks and communities for personal health and growth.
Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
Developed strong rapport with clients, which facilitated more effective support and guidance.
Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Improved client independence with structured life skills training.

Support Worker/ Peer Support Coordinator

Interchange

01.2016 - 02.2017

Provide care to residents
Support residents to promote and maintain their independence
To manage peer support outings and dinner groups which can be up to 25 residents and 3 staff
To risk assess venues at all times
To make sure outing runs smoothly
Research venues in own time
Organisation skills
Provide support to people living with dementia
Assist clients with medication
Palliative Care
Challenging behaviours
Supporting Non-verbal and visually impaired
Communication skills to residents and family
To report any WHS issues and follow procedures
To assist with all ADLS
To maintain skin integrity
To assist with meals if required
Support people with disabilities
Work effectively with culturally diverse clients and co-workers
Support individual health and emotional well being
Social support to clients
Mobility checks
Advise case work manager of any changes so things can be fixed
Domestic Assistance
Assist youth to maintain their independence
Assist youth with social skills
Assist youth with homework
Complex care needs
Companionship
Weekend Respite - looking after group of girls ages starting from 7 to 40

Assistant in Nursing

Anthem Care

02.2014 - 01.2016

Provide care to residents
Support older people to maintain their independence
Provide support to people living with dementia
Assist clients with medication
Palliative Care
Challenging behaviors
Supporting Non-verbal and visually impaired
Blood pressure/ Temperature when required
Communication skills to residents and family
To work independently in low care
Work as part of team in high care
To report to RN any new or underlying issues concerning residents
To report any WHS issues and follow procedures
Observation charts (bowel chart, fluid chart, behavior charts, pain charts, food chart)
Continence Assessments
Incident reports
Update Pharmacy of any changes to medication
Ordering medication on behalf of resident
Communication to doctors
Handovers to staff and RNs
Wound Assessments
Dressing changes
To assist with all ADLS
To maintain skin integrity
To assist with meals if required
To check syringe driver 2hourly and document
To make any beds needed clean floors, take out rubbish remove any hazards
Support people with disabilities
Participate in the implementation of individualized plans
Support individual health and emotional well being
Work effectively with culturally diverse clients and co-workers
Advocate for clients

Logistics Coordinator

Tyree Industries

02.2006 - 02.2014

Monthly Sales targets / KPI
Problem solving
Effective team work
Managing daily transport
Managed over 50 incoming telephone inquiries daily
Data Entry
Invoicing
Time Management skills to meet end of month targets
Meeting budgets
Held a high level of computer skills
Price increase / Decrease
Working under pressure
Handling all returns / Conflict resolution
NCR meetings
General office duties
Telephone conference
On site meeting with customers
Tracked orders and notified customers of status or potential delays.
Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Implemented a warehouse organization system that increased storage capacity and accessibility.
Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
Improved warehouse efficiency by redesigning layout for smoother flow of goods.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Coordinated shipments and tracked progress to facilitate timely delivery.
Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Managed inventory levels to verify availability of stock for customer orders.

Office Manager

Lafarge

08.1997 - 02.2006

Reconciliation of accounts payable / receivable
Ensuring business operates under WHS standards
End of month procedures
End of month deadlines
Promotion of business
Managing staff to perform stock taking
Problem solving / Conflict Resolution
Time management skills / Multitasking
Petty cash
Training and supporting staff
All price structures
Closing and opening factory
Chasing debts
General office duties
Invoicing / data entry
Refunds for customers when required
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence, approximately 40 daily.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Manager

Go-Lo

04.1994 - 08.1997

Multitasking / Conflict Resolution
Effective Communication skills
Acting as Manager when required
Voids / Refunds
Petty cash
Time Management skills
Answering Telephone enquiries
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Increased sales through effective merchandising strategies and targeted promotions.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Oversaw daily operations to maintain store cleanliness and organization.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Improved customer satisfaction by resolving complaints and inquiries promptly.

01.1997

Certificate in retail operations -

01.1996

Certificate in child studies -

01.1994

Skills

Activity Supervision
Staff Training
Quality Assurance
Exceptional organization
Financial Management
Crisis Intervention

Preventive Maintenance
Calendar Management
Emergency Response
Decision-Making
Problem-Solving
Clear Communication

Certification

Hold a current First Aid, CPR, NDIS workers clearance check, drivers licence

References

Bettina Schmidt, Occupational and Health Therapist, 0407 592 069
Michelle Trainor, Dadirri Disabilities, 0414 225 008

Timeline

House Manager

Dadirri Disabilities

09.2018 - Current

Support Worker / Assistant to House Manager

Dadirri Disabilities

03.2017 - 09.2018

Support Worker/ Peer Support Coordinator

Interchange

01.2016 - 02.2017

Assistant in Nursing

Anthem Care

02.2014 - 01.2016

Logistics Coordinator

Tyree Industries

02.2006 - 02.2014

Office Manager

Lafarge

08.1997 - 02.2006

Assistant Manager

Go-Lo

04.1994 - 08.1997

Summary

Overview

Work History

House Manager

Support Worker / Assistant to House Manager

Support Worker/ Peer Support Coordinator

Assistant in Nursing

Logistics Coordinator

Office Manager

Assistant Manager

Education

Complex Bowel Management -

CPR -

Infection Control -

Wound Care Management -

Completed First Aid Certificate and CPR training -

Complex Bowel Care Management -

Continence, Catheter Management -

Appropriate Workplace Behaviour -

Supporting People to Stay Infection free -

Managing Epilepsy -

Manual Handling Training -

Accidental Counselling -

BSBSS00063 Team Leader Skill Set -

Supporting Choice and Control -

Supporting People at Meal Times -

Supporting People with Medication -

Provide Cardiopulmonary Resuscitation -

Respond to workplace emergencies -

CHC40108 Certificate IV in Aged Care -

Dementia Dynamics toolkit E learning -

CHC40108 Certificate 3 in Aged Care -

Champion for skin integrity -

Palliative Approach to Aged Care -

Intermediate MS Excel course -

Secretarial studies certificate -

Certificate in retail operations -

Certificate in child studies -

Skills

Certification

References

Timeline

House Manager

Support Worker / Assistant to House Manager

Support Worker/ Peer Support Coordinator

Assistant in Nursing

Logistics Coordinator

Office Manager

Assistant Manager

Complex Bowel Management -

CPR -

Infection Control -

Wound Care Management -

Completed First Aid Certificate and CPR training -

Complex Bowel Care Management -

Continence, Catheter Management -

Appropriate Workplace Behaviour -

Supporting People to Stay Infection free -

Managing Epilepsy -

Manual Handling Training -

Accidental Counselling -

BSBSS00063 Team Leader Skill Set -

Supporting Choice and Control -

Supporting People at Meal Times -

Supporting People with Medication -

Provide Cardiopulmonary Resuscitation -

Respond to workplace emergencies -

CHC40108 Certificate IV in Aged Care -

Dementia Dynamics toolkit E learning -

CHC40108 Certificate 3 in Aged Care -

Champion for skin integrity -

Palliative Approach to Aged Care -

Intermediate MS Excel course -

Secretarial studies certificate -

Certificate in retail operations -

Certificate in child studies -

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