Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Tighe

Cleveland,QLD

Summary

Accomplished Pharmacy Manager at Mt Cotton Pharmacy, adept in enhancing patient safety and satisfaction through meticulous medication management and personalized consultations. Leveraged expertise in inventory systems for operational efficiency, achieving significant improvements in patient care coordination. Skilled in resolving complaints and mentoring teams, demonstrating exceptional customer service and leadership abilities.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant

Mackay Pharmacy
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
  • Streamlined pharmacy operations with proficient use of pharmacy management software for order processing and record keeping.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Pharmacy Manager

Mt Cotton Pharmacy
  • Improved patient satisfaction by providing personalized consultations and medication management services.
  • Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
  • Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.

Beauty Therapist

Myer
01.2003 - 01.2005
  • Enhanced client satisfaction by providing personalized beauty treatments tailored to individual needs.
  • Increased salon revenue by implementing new marketing strategies and introducing high-quality products.
  • Delivered exceptional customer service, resulting in increased client retention and loyalty.
  • Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
  • Streamlined appointment scheduling processes for better time management and increased efficiency.
  • Developed customized treatment plans for clients with specific skin concerns, leading to better results and higher satisfaction rates.
  • Collaborated with the salon manager to create seasonal promotions that attracted new clientele while retaining existing customers.
  • Managed inventory control to ensure adequate stock levels of essential supplies at all times.

Retail Assistant

Selfridges
01.1998 - 01.2002
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Education

Diploma of Beauty Therapy -

Beauty School Academy
Stones Corner

Skills

  • Supply Restocking
  • Receiving incoming supplies
  • Verifying orders
  • Processing payments
  • Secure storage of medications
  • Answering customer questions
  • Resolving Complaints
  • Medication Dispensing
  • Dosage Form Preparation
  • Payment Processing
  • Customer Service

Timeline

Beauty Therapist

Myer
01.2003 - 01.2005

Retail Assistant

Selfridges
01.1998 - 01.2002

Pharmacy Assistant

Mackay Pharmacy

Pharmacy Manager

Mt Cotton Pharmacy

Diploma of Beauty Therapy -

Beauty School Academy

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