Natalie Tighe
Indooroopilly
Summary
Conscientious science/law student at the University of Queensland with experience in retail and office services in the legal sector. Effective communicator and comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and grasping new information quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mailroom Clerk
McCullough Robertson Lawyers
11.2022 - Current
- Mail sorting
- Mail distributing
- Organising couriers
- Maintaining office supplies
Customer service assistant
Target
04.2022 - Current
- Merchandising soft and hard goods departments
- Organising store merchandise racks and displays to maintain company merchandising standards
- Service assistant at assisted check-outs and customer service counter
Winter Clerk
McCullough Robertson Lawyers
06.2024 - 07.2024
- Worked in the Planning and Environment team
- Attended court and mediation with lawyers
- Drafted emails and court documents
- Conducted research for client matters
Customer service assistant
Target
10.2017 - 03.2022
- Packed online orders.
- Service assistant at the customer service counter. Answered customer questions about product availability and shipment times. Provided refunds, managed faulty products, facilitated the lay-by service and liaised with customers about queries.
- Service assistant at the sound counter.
- Service assistant at registers.
- Merchandised soft and hard goods departments.
Education
Bachelor of Science/Laws -
The University of Queensland
Brisbane, QLD06.2025
Secondary Education -
The Cathedral College
Rockhampton, QLD2019
Skills
- Building customer trust and loyalty
- Customer account management
- Issue and complaint resolution
- Understanding customer needs
Accomplishments
- Passed AMEB Piano practical exams grades 1-6
- Passed AMEB Piano theory exams grades 1-4
- National C Badge - Netball Queensland
Certification
- Queensland Certificate of Education (QCAA)
- Certificate III in Christian Ministry and Theology (Institute of Faith Education)
Extra-Curricular Activities
- Netball Queensland Umpire
- Netball player with Raiders Netball Club
- Piano student
- High School tutor
Timeline
Winter Clerk
McCullough Robertson Lawyers
06.2024 - 07.2024
Mailroom Clerk
McCullough Robertson Lawyers
11.2022 - Current
Customer service assistant
Target
04.2022 - Current
Customer service assistant
Target
10.2017 - 03.2022
Bachelor of Science/Laws -
The University of Queensland
Secondary Education -
The Cathedral College
- Queensland Certificate of Education (QCAA)
- Certificate III in Christian Ministry and Theology (Institute of Faith Education)
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