Natalie Townsend
Erina ,NSW
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Receptionist
PRP Imaging
11.2021 - Current
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Adhered to strict guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Sales Assistant
Pandora
08.2017 - 01.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Office Manager
Townsend Plumbing Services Pty Ltd
02.2002 - 07.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Under Cover Furmishings Pty Ltd
11.2000 - 07.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Year 10 Certificate
Erina High School
Erina, NSW12.1993
Certificate III Business Administration Medical
Tafe NSW
02.2021
Skills
- Comrad
- MYOB Accounting
- Excellent communication skills
- High level of customer service
- Ability to embrace change
- Product knowledge
- Problem solving strength
- Works well under pressure
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Office Administration
Certification
Susanne Lemmens
0417020152
Linda Cheetham
0401616558
Timeline
Receptionist
PRP Imaging
11.2021 - Current
Sales Assistant
Pandora
08.2017 - 01.2021
Office Manager
Townsend Plumbing Services Pty Ltd
02.2002 - 07.2017
Office Manager
Under Cover Furmishings Pty Ltd
11.2000 - 07.2010
Year 10 Certificate
Erina High School
Certificate III Business Administration Medical
Tafe NSW
Susanne Lemmens
0417020152
Linda Cheetham
0401616558
Similar Profiles
Danielle DennettDanielle Dennett
Medical Receptionist at Western Imaging Group/ PRP ImagingMedical Receptionist at Western Imaging Group/ PRP Imaging
Erin JeffreeErin Jeffree
Medical Receptionist at PRP Diagnostic ImagingMedical Receptionist at PRP Diagnostic Imaging
Manshi KumarManshi Kumar
Medical Receptionist at PRP Diagnostic ImagingMedical Receptionist at PRP Diagnostic Imaging