Natalie Vaccaro
Rye,VIC
Summary
Focused management professional with 26 years experience in hospitality.
Dedicated to maintaining safe, clean and inviting environments. Highly professional and organised with excellent communication skills and high attention to detail. Adaptable to suit your needs with the ability to acquire new skills quickly and willingly where required.
Overview
26
26
years of professional experience
Work History
Senior Service Waiter
Bistro Elba
01.2022 - Current
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Set up tables and polish glassware and silverware.
- Maintain cleanliness of Restaurant. Clean and sanitise bathrooms and kitchen. Vacuum, mop and detail clean restaurant. Polish hard wood surfaces. Ensure Plants are maintained
- Handled equipment, chemicals, and materials properly and with caution.
Café/Bar Manager/Owner
Knock on Wood Espresso
01.2016 - 01.2022
- Liaised with the Mornington Peninsula Shire and the VCGLR on Liquor License and outdoor dining applications
- Handled catering scheduling, ordered food and planned events.
- Assisted with internal financial planning, analysis and budgeting.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
General Manager
Saloon Bar, Ballarat
01.2007 - 01.2011
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led development, training and maintenance of plant quality and food safety programs.
Fine Dining Waiter
Mama Ganoush
01.2006 - 01.2007
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Set up tables and polished glassware and silverware.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Manager
Scape on Smollet
01.2004 - 01.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
Certificate IV - Training And Assessment
Chisholm Tafe
Rosebud, VIC05.2023
Skills
- Excellent communication
- Attention to detail
- Records Management
- Housekeeping and Cleaning
- Exceptional dining service
- Scheduling
- Food preparation
- Catering
- Hospitality Management
- Adaptable and Flexible
- Cocktail Mixology
- Food and Wine Pairing
Timeline
Senior Service Waiter
Bistro Elba
01.2022 - Current
Café/Bar Manager/Owner
Knock on Wood Espresso
01.2016 - 01.2022
General Manager
Saloon Bar, Ballarat
01.2007 - 01.2011
Fine Dining Waiter
Mama Ganoush
01.2006 - 01.2007
Restaurant Manager
Scape on Smollet
01.2004 - 01.2006
Certificate IV - Training And Assessment
Chisholm Tafe
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