Natalie Vassallo
Mascot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Protection Officer
Multi Civil & Rail
2017.10 - Current
- Implemented strong interpersonal skills to manage conflicts professionally when resolving disputes between individuals onsite.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Administrator
Intermain
2017.02 - 2017.09
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
Bar Attendant
The High Flyer Hotel
2015.11 - 2017.08
- Arranged tables and chairs for special occasions and events.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Processed payments for orders and provided customers with change.
- Replaced empty kegs and soda syrups.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Bussed bottles and glassware to maintain clean bar area.
- Operated POS system to collect payments from customers.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Restocked ice, condiments, and snacks.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Assisted in setting up and breaking down bar area for special events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
LCL Transport Coordinator
Expeditors Pty Ltd
2014.07 - 2015.10
- Worked closely with personnel, customers, and contractors to resolve problems.
- Worked with service providers to resolve issues and correct delays.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Collaborated with cross-functional teams to identify areas for improvement in transportation processes, leading to increased efficiency and cost savings.
- Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Education
Protection Officer Level 3 -
Transport For NSW
Petersham, NSW09.2023
Hand Signaller Level 1&2 -
Transport For NSW
Petersham, NSW03.2021
Rail Industry Worker -
Southern Cross Rail Training
Chullora, NSW10.2017
Protection Officer Level 1&2 -
Southern Cross Rail Training
Chullora, NSW10.2017
High School Diploma -
Mount Saint Joseph
Milperra, NSW11.2011
Skills
- Emergency Response
- Risk Mitigation
- Workplace Safety
- PPE use
- Remote Office Availability
- Computer Skills
- Networking
- Problem-Solving
- Dependable and Responsible
- Conflict Resolution
Timeline
Protection Officer
Multi Civil & Rail
2017.10 - Current
Office Administrator
Intermain
2017.02 - 2017.09
Bar Attendant
The High Flyer Hotel
2015.11 - 2017.08
LCL Transport Coordinator
Expeditors Pty Ltd
2014.07 - 2015.10
Protection Officer Level 3 -
Transport For NSW
Hand Signaller Level 1&2 -
Transport For NSW
Rail Industry Worker -
Southern Cross Rail Training
Protection Officer Level 1&2 -
Southern Cross Rail Training
High School Diploma -
Mount Saint Joseph
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